Support the day-to-day operations of the store and assist in manpower planning to achieve operational and business goals
Assist in leading, training, and motivating team members to deliver excellent customer service
Support key administrative functions including inventory control, sales tracking, and basic reporting
Participate in inventory audits to ensure optimal stock levels and minimize losses
Work closely with internal teams to ensure smooth store operations and execution of promotions
Ensure compliance with product quality, hygiene, and safety standards
Assist in handling customer feedback and service recovery in a professional manner
Maintain good knowledge of menu items and ensure consistent product presentation
Support daily opening, closing, and shift operations
Participate in a structured training program with progressive exposure to store management responsibilities
Requirements:
At least 2 years of experience in F&B or retail, preferably in a supervisory or team lead role
Strong willingness to learn and grow into a Store Manager position
Good communication and interpersonal skills
Able to thrive in a fast-paced environment
Positive attitude and proactive mindset
KOI CAFÉ GROUP PTE. LTD., established in 2007, the overseas headquarters of Taiwan YA-LAN CO. LTD. The vision of the organization is to provide high quality products with emphasis on customized beverages for meeting the satisfaction of each individual customer. KOI CAFÉ upholds the spirit of customer-first and providing the original taste of Taiwan Bubble Tea to different parts of the world. On 1st September 2016, KOI CAFÉ GROUP (S) PTE. LTD. has acquired new name, KOI THÉ SINGAPORE PTE. LTD. THÉ means “TEA” in French, its pronunciation also sounds like Taiwanese “TÉ”. KOI THÉ has successfully expanded to 83 outlets in Singapore, and in 12 other countries over the world.