Lead AI use case discovery workshops with business units across logistics, customs, customer service, and operations — structured to surface high-value, AI-solvable problems.
Produce detailed AI use case specifications including business context, data inputs/outputs, expected model behaviour, edge cases, success metrics, and regulatory constraints
Prioritize use cases using a value-versus-feasibility framework, maintaining and updating the use case backlog in alignment with programme roadmap
Coordinate user acceptance testing for AI features — including designing test scenarios for LLM outputs (evaluating relevance, accuracy, tone, and safety)
Map existing Java-based business processes to identify AI augmentation and automation opportunities without requiring full system replacement
Liaise with legal, compliance, and data privacy teams to ensure use case designs meet PDPA and regulatory requirements
Support vendor requirements handover — ensuring external AI teams have complete, unambiguous specifications before building begins
Track business benefit realisation against programme KPIs: processing time reduction, cost per transaction, accuracy rates, user adoption
Job Requirements:
Business Analyst in technology or digital transformation programmes
Domain knowledge in logistics, freight forwarding, supply chain, or customs operations
Experience writing functional and non-functional requirements for AI, ML, or data-driven systems
Ability to conduct stakeholder interviews and requirement elicitation workshops at all organisational levels
Strong data literacy — comfortable with data schemas, APIs, and system integration concepts
Hands on experience working on LLM, chatbot, or intelligent automation projects
Familiarity with prompt engineering or LLM evaluation methodologies
CBAP or equivalent business analysis certification
Knowledge of AI governance and explainability requirements
Y3 Technologies is a homegrown end-to-end supply chain solutions provider headquartered in Singapore with presence throughout the Asia Pacific. It offers an extensive suite of award-winning, innovative, and next-gen supply chain technology and consulting services to drive positive digital transformation for companies. Its base of MNC global clients and strategic technology partners attests the total commitment of Y3 to fast delivery of effective solutions incorporating state-of-the-art technologies and best practices.
Y3 believes in collaborating with passionate and like-minded talents to enhance and create a better tomorrow. It empowers sharing of ideas and opinions in an open-minded energised environment, with employees constantly encouraged to stay innovative and agile, and explore ways to upgrade and acquire new skills and domain knowledge to not only help them in their line of work, but ultimately improving their career growth.
To stay ahead in a rapidly evolving world, it is essential to improve knowledge sharing, communication, and collaboration around new digital technologies as you take your expertise to the next level. Together, Y3 will reinvent, rethink, reimagine and reinnovate rewarding experiences for you and the Supply Chain ecosystem.