Kerja Sepenuh Masa Airport Ticketing - Reservation Executive (3bv4pV), Gaji tinggi SGD 3,100 di Erast Pte Ltd Central Region (Singapore) - Maukerja

About the Roles

Join our team as an Airport Ticketing & Reservation Executive based in Beach Road, supporting airline ticketing and reservation operations in a customer-focused environment. This is a permanent role with a 5-day shift schedule, including night shifts, offering a competitive package of basic salary up to $3,100 plus variable bonus. The role provides an opportunity to manage end-to-end ticketing services while working closely with passengers, travel partners, and airline systems.

What You’ll Be Doing

• Manage passenger bookings, walk-in enquiries, and the complete ticketing process with accuracy and professionalism.
• Process reservations, ticket confirmations, amendments, cancellations, mileage redemptions, ticket issuance, re-bookings, and ticket re-issuance.
• Respond to enquiries from passengers, travel agents, corporate clients, and BSPs through phone and email promptly and professionally.
• Maintain and update customer profiles and frequent flyer accounts to ensure accurate information.
• Promote current offers and support customers with programme details, materials, and required forms.
• Address customer feedback and complaints by coordinating with relevant teams to ensure timely resolution.
• Support operational planning activities, including needs analysis and budget input, to enhance business performance.
• Identify potential sales opportunities and business leads through team discussions and customer interactions.
• Coordinate ticketing arrangements and event-related logistics to ensure smooth operations.
• Monitor airline requirements, market trends, and industry updates to stay informed.
• Carry out additional responsibilities assigned by management to support daily operations and the Quality Management System.

What We’re Looking For

• Possess at least 2 years of relevant experience in reservations and ticketing, with strong knowledge of airfares and airline systems.
• Have proficiency in air ticketing and Global Distribution Systems (GDS), particularly Amadeus.
• Demonstrate the ability to work independently, remain patient, and perform effectively in a fast-paced customer service environment.
• Possess good interpersonal and communication skills to engage effectively with customers and team members.
• Knowledge of the Sabre system will be an advantage.

Note for Applicants

• Only shortlisted candidates will be contacted, typically within 4 days.
• Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.​com.​sg with 3bv4pV in the subject line.

Pay: $2,800.00 - $3,100.00 per month

License/Certification:

• permanent working rights with no restrictions in singapore (Preferred)

Work Location: In person