Kerja Sepenuh Masa, Tech Business Analyst - Banking Payments - Cash Management di Gravitas Recruitment Group (Global) Ltd - Maukerja

Responsibilities

Role Overview

This position sits within a technology function responsible for translating business needs into practical, reliable technology solutions for transaction-oriented services.

The successful candidate will work across business, operations, technology teams and external delivery partners, taking functional requirements from initial analysis through solution review, testing, implementation and post-delivery support. The role requires strong analytical capability, an understanding of transaction processing, and the confidence to work independently while coordinating multiple stakeholders.

The position is suited to an experienced Business Analyst or Functional Analyst who can operate across the full delivery lifecycle and contribute effectively in a complex, multi-market environment.

Scope of the Role

The role combines business analysis, functional solution assessment, testing coordination and implementation support. You will be involved throughout the delivery lifecycle rather than focusing solely on requirements gathering.

The work will involve established transaction and cash-service capabilities as well as enhancements and new functionality. You will need to understand how changes affect business processes, technology interfaces, downstream processing and end users, while ensuring that delivered solutions meet agreed functional requirements.

Success in the role will depend on your ability to turn complex requirements into clear outcomes, identify gaps early, coordinate effectively with delivery partners and stakeholders, and maintain a strong focus on solution quality from analysis through implementation.

What You’ll Do

Business and Functional Analysis

• Lead or support end-to-end functional analysis for transaction and cash-related services.
• Translate business objectives, operational needs and technology initiatives into clear functional requirements.
• Analyse existing processes and identify opportunities to improve efficiency, usability and service quality.
• Work with business and operations stakeholders to clarify needs, resolve ambiguities and shape workable solutions.
• Identify information and interface requirements between internal applications and external parties.
• Maintain functional interface documentation as requirements and solutions evolve.

Requirements and Solution Delivery

• Create structured user requirements and user stories for technology delivery teams and external suppliers.
• Facilitate requirements clarification and refinement sessions, ensuring outstanding questions are resolved.
• Assess functional specifications, solution proposals and designs against agreed requirements.
• Review proposed technical solutions from a functional perspective and identify gaps or inconsistencies.
• Participate in the development of new capabilities alongside other technology and project teams.
• Contribute to end-to-end solution design for new or enhanced services.

Testing and Implementation

• Review system and integration test scenarios and investigate defects identified during testing.
• Coordinate with product stakeholders, delivery teams and suppliers to clarify issues and monitor remediation.
• Develop or contribute to user acceptance testing strategies, scenarios and execution plans.
• Act as a link between business stakeholders and testing teams throughout formal test phases.
• Ensure defects are appropriately documented, followed up and resolved within agreed delivery timelines.
• Provide functional clarification during system, acceptance, regression and implementation-readiness testing.
• Support business users during deployment activities, including post-deployment validation and transaction checks.

Operational Support and Continuous Improvement

• Investigate issues independently, determine appropriate solutions and escalate matters when required.
• Support ongoing operational activities by maintaining effective communication with business and operations teams.
• Contribute to initiatives aimed at improving solution quality and reducing defects reaching production.
• Share functional knowledge through guidance, training and knowledge-transfer activities.
• Work collaboratively with colleagues and delivery partners to resolve issues and maintain service continuity.

Requirements

Experience & Technical Knowledge

Essential

• Significant professional experience in IT Business Analysis, Functional Analysis or a closely related discipline.
• Proven experience taking requirements through an end-to-end technology delivery lifecycle, including analysis, solution definition, design, testing and implementation.
• Strong functional understanding of payment, transaction-processing or cash-related services.
• Practical knowledge of how domestic and cross-border payment transactions are processed.
• Experience working with multiple stakeholders across business, operations and technology functions.
• Experience reviewing functional specifications and proposed technology solutions.
• Demonstrable experience supporting system testing, user acceptance testing and production implementation.
• Ability to work independently, investigate complex issues and drive them toward resolution.
• Strong written and verbal communication skills.

Desirable

• Experience with transaction-processing environments spanning multiple countries or markets.
• Familiarity with regional payment infrastructures and clearing mechanisms.
• Understanding of structured financial messaging standards and/or established payment messaging formats.
• Experience working with external technology or implementation providers.
• Previous experience in business or operational functions supporting transaction services.
• Formal Business Analysis certification or equivalent professional training.

Working Style

We are looking for someone who:

• Approaches problems analytically and pays close attention to detail.
• Takes ownership and follows issues through to resolution.
• Can operate effectively with limited supervision while knowing when to seek support.
• Communicates clearly with both technical and non-technical stakeholders.
• Works constructively across business, operations, technology and external delivery teams.
• Remains organised and composed when managing competing priorities or time-sensitive issues.
• Is willing to learn, adapt and share knowledge with others.
• Takes a practical, delivery-focused approach to achieving agreed outcomes.

Application:

• Apply to this job posting, and send your CV with the job title as the subject line to: ************* & *************