Kerja Sepenuh Masa, Applications Support (ETRM - CTRM) di Achieve Group - Maukerja

Our client is an established international organisation within the energy and commodities sector. They are looking for an experienced Application Support professional to support a global portfolio of business-critical trading and enterprise applications.

This role combines production support, application change delivery and continuous service improvement within a fast-paced trading environment.

Key Responsibilities:

• Provide end-to-end support for trading and business applications, resolving application, system and data-related issues for users across multiple locations.
• Take ownership of incidents and service requests from initial diagnosis through to resolution, coordinating with internal teams and external vendors where necessary.
• Prioritise and track support cases through Jira, ensuring users and stakeholders receive timely updates in line with agreed service levels.
• Investigate recurring issues, conduct root cause analysis and work with the relevant teams to implement sustainable fixes.
• Partner with business users, developers and vendors on application enhancements, including requirements gathering, testing, release coordination and deployment activities.
• Monitor application availability, performance and capacity, taking proactive steps to improve system stability and reliability.
• Maintain support documentation, operating procedures and knowledge articles, while identifying opportunities to improve workflows through automation.
• Contribute to application implementations, technology upgrades and wider digital transformation initiatives.
• Provide occasional out-of-hours support for major incidents, planned maintenance, production releases and other business-critical activities.

Requirements:

• Degree in Information Technology, Computer Science or a related discipline, or equivalent professional qualifications and experience.
• At least 5 years of application support experience within energy, commodities or another complex trading environment.
• Good understanding of the physical and/or financial commodity trade lifecycle.
• Hands-on experience supporting an ETRM or CTRM platform; exposure to Allegro Horizon, Topaz or a comparable system would be advantageous.
• Working knowledge of Windows Server and desktop environments, SQL, and scripting using PowerShell and/or Python.
• Familiarity with ITIL-based incident, problem and change management processes.
• Strong troubleshooting and analytical skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Proactive and customer-focused, with the ability to take ownership and manage competing priorities in a global environment.
• Exposure to market data, electronic trading, risk analytics, shipping or financial applications.
• Experience supporting applications hosted on Microsoft Azure and using cloud-based monitoring tools.
• Familiarity with Jira, Confluence, Agile delivery and DevOps practices.
• Experience coordinating smaller application changes, releases or technology projects.

HOW TO APPLY:

Interested applicants may submit their updated resume in MS Word format to: Shahul Hameed Bin Abdullah (EA Reg. No. R1657531)

For a confidential discussion, please contact: ************* / *************

Please note:

• Only shortlisted candidates will be notified.
• All applications will be handled with strict confidentiality.

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In line with PDPA requirements, please do not include your full NRIC number or full residential address in your resume.