Kerja Sepenuh Masa, Application Support Engineer di AMK Technology Federal Territory - Maukerja

Company Description AMK Technology Sdn Bhd is a Malaysia-based technology company that provides services and solutions to clients across various industries. The organization focuses on delivering reliable, efficient, and practical technology support to help businesses maintain smooth operations. Team members collaborate closely with customers to address technical challenges and improve application performance. Working at AMK Technology offers exposure to diverse systems and environments, as well as opportunities to develop skills in hands-on technology support.
Role Description The Application Support Engineer is a contract, on-site role based in the Federal Territory of Kuala Lumpur, Malaysia. This role is responsible for providing first- and second-level support for business applications, including monitoring system performance, responding to incidents, and resolving user issues in a timely manner. Daily tasks include diagnosing and troubleshooting application errors, documenting root causes, escalating complex problems to development or infrastructure teams, and maintaining accurate support records. The Application Support Engineer will collaborate with internal stakeholders and external vendors, assist with application deployments and configuration changes, and contribute to improving support processes and knowledge bases. The role also involves communicating status updates clearly, helping users adopt new features, and ensuring that applications remain stable, secure, and aligned with business needs.
Qualifications

• Candidates should possess strong Application Support skills, including experience supporting production systems and business-critical applications.
• Candidates should possess Technical Support capabilities, such as handling incidents, service requests, and performing basic system or database checks.
• Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and propose effective solutions.
• Candidates should possess clear and professional Communication skills, with the ability to interact with users, technical teams, and stakeholders.
• Relevant experience with ticketing tools, monitoring systems, and incident management processes is beneficial.
• Knowledge of common operating systems, databases, and networking fundamentals is advantageous.
• A diploma or degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
• Ability to work on-site, manage priorities in a fast-paced environment, and collaborate effectively within a diverse team is required.