Kerja Kerja Dari Rumah, Assessor (Letter of Guarantee) di Integrated Health Plans (Malaysia) Federal Territory - Maukerja

Key Roles and Responsibilities:

• Assessment and Issuance of Letter of Guarantee according to policy contracts and guidelines
• Ensure timely conclusion of LOG processing within agreed turnaround time
• Respond promptly to email and telephone inquiries
• Follow up calls to the customers if necessary
• Handles escalation or client complaints, providing effective solutions.
• Maintain open communication with clients and intermediaries to achieve satisfactory resolution of cases/complaints.
• Provide regular reports on case resolutions to both internal stakeholders and external clients.
• Collaborate with internal and external stakeholders to review and enhance work processes, aiming to improve the overall customer experience.
• Undertake any other duties or projects as assigned by supervisor or Head of Department

Qualifications:

• Diploma or higher qualification in a relevant discipline.
• Completion of a Health Insurance Certificate or equivalent professional certification is an advantage.
• Minimum 1 year of experience in Health Claims or Letter of Guarantee (LOG) processing will be preferred.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong written and spoken English communication skills.
• Self-motivated team player with a positive work attitude.
• Ability to perform effectively under pressure and meet tight deadlines.
• Meticulous with strong attention to detail.
• Well-organized and capable of managing multiple priorities and deadlines simultaneously.
• Excellent interpersonal, communication, and stakeholder management skills.

Pay: RM2,500.00 - RM4,500.00 per hour

Expected hours: 40.0 per week

Benefits:

• Maternity leave
• Work from home

Application Question(s):

• What is your notice period?
• What is your expected monthly basic salary (RM)?
• Are you legally eligible to work in Malaysia without requiring employer sponsorship?
• Have you processed any claims/LOG for overseas hospitalisation?

Experience:

• Health Claims or Letter of Guarantee (LOG): 1 year (Preferred)

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)