Kerja Sepenuh Masa Desktop Support Engineer, Gaji tinggi SGD 4,000 di INFORMA SOLUTIONS PTE. LTD. Central Region (Singapore) - Maukerja

Role Summary:
Provide responsive onsite and remote desktop support for the Global Markets trade floor, covering end-user computing, market data and trading platforms, voice communication services, conferencing technology, asset administration, and operational support activities.

Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
• Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
• Assist with market data feed and transaction systems service administration.
• Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
• Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
• Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
• Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
• Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
• Maintain accurate inventory records for software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
• Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up until closure.
• Participate in after-hours phone standby duty when rostered.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

• Minimum 2.5 years of experience in desktop support or end-user computing support.
• Good communication skills with a service-oriented mindset and the ability to support front-office users in a fast-paced trade floor environment.
• Familiar with end-user computing environments, desktop support workflows, and standard incident/request fulfilment processes.
• Able to perform basic network troubleshooting.
• Good understanding of Active Directory, Group Policy, proxy settings, Microsoft Excel, and the latest Windows operating systems.
• Automation of repeated tasks is good to have, but not mandatory.
• Able to carry and move machines, including workstations and monitors, as part of trade floor support activities.

INFORMA SOLUTIONS PTE. LTD.

Informa Solutions Pte Ltd is one of the known System Integrator, Software Solutions and IT Services providing company in Singapore and other Asia Regions. As a well established company, we are offering cost effective solutions on IT Support & Maintenance, IT Infrastructure Services, Web Portals, Professional Services, Document Management System, Mobile Applications and Application Services to a wide spectrum of clients.

Informa is a young and vibrant trailblazer with an unblemished record of IT leadership through service, forging the perfect blend of experience and enterprise. We promise a quality experience for your technology needs for a price that is affordable.

Informa is committed to reflect these values in every of their action as they perform their duties and deliver value to the customers we support, to help them to be successful in a competitive market. We support your success as a trusted IT partner by enabling you to meet the market needs – with the technology, services, help & cost savings you need!

Vision & Mission

Be one of the leading and trusted Software Solution providers of innovative and environment-friendly technologies to global customers enabling them to succeed and grow.

Achieve an increasing market share and customer base in Software services and products space being in line with core values and delivering superior customer experience