Kerja Sepenuh Masa RESERVATIONS AGENT, Gaji tinggi SGD 3,800 di LINK HOTELS INTERNATIONAL PTE. LTD. Central Region (Singapore) - Maukerja

Reservation Management

• Process room reservations received via telephone, email, online channels, travel agents, and corporate accounts.
• Update, amend, and cancel reservations accurately in the Property Management System(PMS).
• Verify room availability, rates, and booking details.
• Maintain accurate reservation records and guest profiles.

Guest& Customer Service

• Respond professionally to reservation enquiries from guests, travel agents, corporate clients, and other booking sources.
• Provide accurate information on room types, rates, promotions, and hotel facilities.
• Handle special guest requests and ensure proper follow-up.

Coordination with Internal Departments

• Coordinate closely with Front Office regarding arrivals, departures, VIP guests, and room availability.
• Liaise with Housekeeping on room readiness when required.
• Coordinate with Sales & Marketing on group bookings and allotments.
• Work with Finance on deposits, billing instructions, and prepayment arrangements.

Group Reservations

• Support the processing and coordination of group reservations.
• Monitoring room lists, billing requirements, and special arrangements.
• Ensure reservation details are communicated accurately to operational departments.

Reservation Administration

• Maintain proper filing and documentation of reservation records.
• Prepare reservation-related reports and room forecast information.
• Monitor daily arrivals, departures, cancellations, and no-show bookings.
• Ensure all reservation activities comply with hotel policies and procedures.

Complaint Handling

• Handle reservation-related enquiries and complaints professionally.
• Escalate unresolved issues to the Front Office Manager when necessary.

Other Duties

• Perform any other duties assigned by Management.

Link Hotels International Pte Ltd Link Hotel Singapore is one of the hotels that is managed by Link Hotels International Pte Ltd. The company was successfully listed in 2014. The hotel has also completed its renovation in Dec 2015, unveiling its new look and providing guests with a better stay experience. We are expanding in the Southeast Asia region, seeking hotel management and franchising business opportunities.

Link Hotel is an award-winning boutique hotel strategically located along the hesitate site and walking trail of on of Singapore’s oldest heartland, Tiong Bahru Estate and we are less than 10 minutes walking distance to the nearest Outram Park MRT station, its same reachable walking distance to Tiong Bahru MRT station with 6 minutes as well-known.

Link Hotel is converted from two public housing development flats initiated by Singapore Improvement Trust. At Link Hotel, guests come first with our welcoming service; indulge in the comfort of being at home while home away with universal amenities within reach. Get intimate in different ethnic-themed rooms to experience the melting pot of cultures in Singapore. We are seeking for motivated and dynamic individuals to join us - “Be at home with the Boutique Style Hotel in Singapore.”