jobs in MYEG SERVICES BERHAD

Kerja Sepenuh Masa Customer Service - Scheduling Executive, Gaji tinggi MYR 5,000 di MYEG SERVICES BERHAD Selangor - Maukerja

Customer Service - Scheduling Executive

MYEG SERVICES BERHAD

Sepenuh Masa

Petaling Jaya, Selangor

Kongsi
Simpan

Lokasi Kerja

  • Petaling Jaya Selangor Malaysia

Penerangan Kerja

Tanggungjawab

Work Location: ZETRIX Tower, Empire City Damansara Perdana.

1. Inquiry Management

- Respond promptly and professionally to customer inquiries regarding residential solar PV cleaning and maintenance services through telephone calls, WhatsApp, and email.

- Provide accurate information on service packages, pricing, and scheduling availability.

2. Service Scheduling

- Plan, organise, and coordinate daily, weekly, and monthly service schedules for the technical team.

- Monitor appointments and ensure resources are allocated efficiently.

3. Lead Conversion

- Follow up on prospective customers generated by the Business Development team.

- Convert enquiries into confirmed appointments while maintaining a high level of customer satisfaction.

4. Data Management

- Maintain accurate and up-to-date customer records, including service history, appointment schedules, and customer feedback, using Excel and Google Sheets.

- Prepare periodic reports for management review.

5. Pre-Service Coordination

- Communicate pre-service requirements to customers, including roof accessibility, water supply availability, and other safety considerations.

- Ensure all necessary information is obtained before technicians arrive at the site.

6. Customer Retention Support

- Assist the Project Manager in implementing customer retention initiatives.

- Analyse customer feedback and recommend improvements to enhance service quality.

7. Ad Hoc Responsibilities

- Perform other administrative and operational duties as assigned by management.

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Application Question(s):

  • How much your expected salary?
  • How much your current salary?
  • How long your notice period?
  • Are you willing to work at Damansara Perdana?

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Location:

  • Petaling Jaya (Required)

Work Location: In person

Peringatan Penting

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