Job Description & Requirements
Business Operations
Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
Responsible for the business performance, financial and budget planning of the business unit
Involved in the set up and expansion plans for new concepts and brands
Analyze business performance to optimize sales and profitability
Work closely with functional support departments as to align with strategic business objectives.
Facilitate innovation process within the business unit
CustomerService
Develop and implement service operations processes
Drive service quality and customer satisfaction
Drive customer loyalty for service excellence
People Management
Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
Develop managers and high-potential employees through organizational talent capability reviews
Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals
Facilitate innovation and lead managers to manage change