- Singapore
Kerja Sepenuh Masa, Consumer AML Specialist SG di CIMB Singapore - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Responsibilities
JOB DESCRIPTION
Business Performance and Management
Qualifications
JOB DESCRIPTION
Business Performance and Management
- Handle all outbound calls / emails with professionalism
- Perform video call in a consistent and professional manner to prevent identity fraudulently
- Handle internal service enquiries
- Resolution of complaints within guidelines
- Logging of service requests, complaints and enquiries
- Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA
- Ensure superb follow-up and fulfil promises made to our customers
- Reviewing of transaction and filing of escalation memo whenever necessary
- Verification of account opening documents
- Call customers to follow up on pending documents if any and explain product mechanics when necessary
- Review account opening applications within Service Level
- Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment
- Handle customer’s enquiries
- To continually propose and implement workflow and productivity improvements
- Resolution of complaints within guidelines
- Highlight of operational issues
- Logging of service requests, complaints and enquiries
Qualifications
- Diploma holder, and above
- Customer Service / Operations related experience, preferably from banking
- Self-motivated and strong in relationship building
- Positive work attitude and high degree of initiative and drive
- Excellent interpersonal and communication skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut