- Clementi West Region (Singapore) Singapore
Kerja Sepenuh Masa Service Manager, Gaji tinggi SGD 10,000 di 1 SUPPLIER PTE. LTD. West Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
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Office:
o Supervise the day-to-day operations on the After-Sales business.
o Establish tasks priorities for the Service team according to business plan.
o Maintain business relationship with current clients.
o Develop or capture new business opportunities to extend After-Sales portfolio and turnover.
o Monitor and ensure turnover and gross margins are respected.
o Communicate clearly with clients, partners & suppliers.
o Provide strong technical support & back-up to the Service team of technicians & engineers.
o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).
o Support the Service team with after-sales projects when necessary:
RFQs / tenders
Technical analysis & clarifications
Technical & Commercial offers
Pricing & Ts&Cs negotiation
Resources planning
Service Reports & technical memos
Invoicing
o Provide on-line technical assistance to clients (phone, WhatsApp & emails).
o Maintain After-Sales projects documentation and folders up-to-date.
o Conduct Service team’s regular performance reviews and define objectives.
-
On-Site:
o Able to coordinate on-site jobs independently with clients and a team of Service Engineers & Workers (if required).
o Perform on-site troubleshooting and analyze issues (symptoms, root-causes, tests, solutions).
o Liaise with manufacturers in Europe to resolve clients’ issue.
o Prepare on-site operations, define and write site jobs procedures.
o Participate in Site Acceptance Tests with clients, partners and suppliers (if required).
Skills
Office:
o Supervise the day-to-day operations on the After-Sales business.
o Establish tasks priorities for the Service team according to business plan.
o Maintain business relationship with current clients.
o Develop or capture new business opportunities to extend After-Sales portfolio and turnover.
o Monitor and ensure turnover and gross margins are respected.
o Communicate clearly with clients, partners & suppliers.
o Provide strong technical support & back-up to the Service team of technicians & engineers.
o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).
o Support the Service team with after-sales projects when necessary:
RFQs / tenders
Technical analysis & clarifications
Technical & Commercial offers
Pricing & Ts&Cs negotiation
Resources planning
Service Reports & technical memos
Invoicing
o Provide on-line technical assistance to clients (phone, WhatsApp & emails).
o Maintain After-Sales projects documentation and folders up-to-date.
o Conduct Service team’s regular performance reviews and define objectives.
-
On-Site:
o Able to coordinate on-site jobs independently with clients and a team of Service Engineers & Workers (if required).
o Perform on-site troubleshooting and analyze issues (symptoms, root-causes, tests, solutions).
o Liaise with manufacturers in Europe to resolve clients’ issue.
o Prepare on-site operations, define and write site jobs procedures.
o Participate in Site Acceptance Tests with clients, partners and suppliers (if required).
Skills
- Technical & Commercial offers
- Project management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Maintenance (MRO)
- Mechanical Engineering
- P&ID, hydraulic & wiring diagrams understanding
- Troubleshooting, technical analysis
- On-site coordination
- Technical Support
- Clear communication
- Client satisfaction
- Interpersonal skills
- Multi-cultural openmindedness
- Team player
- Solutions finding
- Analytical thinking
- Responsiveness
- Adaptability
Peringatan Penting
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