Kerja Sepenuh Masa Quality Service Officer (3 Months, City Hall), Gaji tinggi SGD 2,760 di BUSINESS EDGE PERSONNEL SERVICES PTE LTD Central Region (Singapore) - Maukerja

Job Scope:
·       Manage and oversee ServiceSG’s vendor in handling straight forward public feedback and enquiries from members of public, including providing guidance to vendor on cases and vetting draft replies.

·       Review and assess feedback and enquiries, including the more complex cases, received through client's channels such as emails, online feedback system, and calls.

·       Provide timely interim replies to members of public for QSM cases received.

·       Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public. This includes providing advice on templates and drafts. 

·       Monitor progress of QSM cases and follow up with relevant divisions to ensure cases are closed within the WOG service standards.

·       Assist in collating and analysing QSM case data to identify key issues and trends, and support the preparation of regular QSM reports, error reports and other service-related reporting.

Salary: $2760 - 3500/Month
Working Hours:
Duration: 3 Months (from November)
Location: City Hall

Requirements:
·       Resourceful, meticulous and a team player

·       Good writing and communication skills

·       Good analytical skills and the ability to think logically

·       Independent, proactive and highly committed

·       Proficient computer skills (MS Word, Excel, PowerPoint)

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)