Job Responsibilities including but not limited to:
Assist the Outlet Manager in the operations of outlet
Drive revenue, maximise profits and minimize costs of the outlet
Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
Ability in handling customers’ feedback and maintaining high service standards
Responsible in maintaining overall cleanliness of outlet area
Form robust relations with team members and assist in their development
Manage staff discipline, appearance and work performance
Co-lead the team to achieve high quality services delivered to guests at all times.
Responsible for recruitment, orientation and training of staffs
Responsible for monthly staff’s schedule planning
Any other ad-hoc duties as assigned by the company
Requirements:
Candidate must possess min. Diploma in Food & Beverage or equivalent
Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
Strong customer service and problem solving skills
Strong planning and people management skill to lead a dynamic service team
Team player with excellent interpersonal and communication skills
Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
Able to work in fast-paced F&B environment
Able to commit shift work, weekends and public holidays
Proficient in MS Office applications for administrative work
OCD Hands Pte. Ltd. was incorporated in 2019. We are NEA-registered Cleaning Business (NEA200314/0049D/N01).
OCD Hands Pte. Ltd. (UEN 201910049D is a company that provides part-time cleaning services and is licensed by the NEA, which means our clients can depend on both an efficient and well-done service provided by cleaners. The services that we provide are dishwashing and cleaning for both commercial and residential needs. OCD Hands strives to build positive relationships with our clients to ensure communication and to build a good connection with the companies to which we provide our services.
Additionally, we supply manpower for multiple scenarios including; stewards for events, hotel housekeeping, and public area attendants. In keeping with our cleaning solutions mantra, we are also dedicated to demonstrating efficient and high-quality services which will be in keeping with a client's individual needs and beliefs.