Kerja Sepenuh Masa Events Response Team Agent - Contract, Gaji tinggi SGD 7,000 di Zenith Infotech - Maukerja

Role Description

The Events Response Team (ERT) is our client’s

specialized emergency response function—activated during high-severity incidents such as collisions, strandings, or security threats.

Operating 24/7, ERT agents lead real-time coordination with riders, law enforcement, internal teams, and community stakeholders to ensure swift, safety-focused resolution.

Beyond incident management, the ERT function strengthens overall operational resilience through structured training, after-action reviews, and readiness planning, ensuring our client's brand name remains trusted and prepared in all circumstances, with relation to Automated Self Driving industry.

Roles & Responsibilities

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Crisis & Incident Management

: Serve as the initial escalation point for all critical events, coordinating response actions and ensuring safety for all parties.

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Stakeholder Coordination

: Interface with law enforcement, emergency services, and internal teams during active events to provide accurate, timely information.

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Post-Event Review & Learning

: Conduct structured debriefs and contribute to process and training updates that strengthen future readiness.

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Quality, Training & Readiness

: Maintain high operational readiness through continuous training, scenario-based exercises, and quality reviews.

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Brand & Community Protection

: Act as a trusted ambassador for our client during sensitive situations, ensuring consistent, professional, and brand-aligned communication.

Key Activities

• Respond immediately to emergency calls, vehicle alerts, or law enforcement requests.
• Execute established escalation pathways to coordinate cross-functional response teams.
• Log, track, and report all incidents in compliance with documentation and regulatory standards.
• Lead or contribute to post-incident debriefs, identifying systemic issues and recommending improvements.
• Participate in regular simulation and certification exercises to maintain emergency response proficiency.

Preferred Background / Experience

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3–5 years of experience in public safety dispatch, emergency response, aviation operations, or security operations centers.

• Proven experience handling emergency calls, critical escalations, or multi-party coordination.
• Familiarity with incident management tools, law enforcement coordination, or crisis communication.
• Background in military, police, fire, EMS, or 911 environments a strong plus.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.