Kerja Sepenuh Masa, Front Office Assistant di Sunway Hotel Big Box Johor - Maukerja

The Front Office Assistant is a full-time, on-site role based at Sunway Hotel Big Box in Johore, Malaysia. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and efficient front desk operation. Daily tasks include handling guest inquiries in person and over the phone, managing reservations and room assignments, coordinating with housekeeping and other departments, and processing payments accurately. The Front Office Assistant also supports administrative and clerical duties such as maintaining guest records, preparing reports, and organizing front office documentation. The role requires a strong customer service mindset, attention to detail, and the ability to maintain a professional and friendly demeanor in a fast-paced hospitality environment.

Qualifications

• Candidates should possess strong Interpersonal Skills to interact professionally with guests and colleagues and deliver high-quality customer service.
• Candidates should possess Phone Etiquette skills to handle calls efficiently, manage inquiries, and represent the hotel in a courteous manner.
• Candidates should possess Appointment Scheduling and reservation management skills to coordinate bookings, room allocations, and guest appointments accurately.
• Candidates should possess Administrative Assistance and Clerical Skills to maintain records, process documentation, and support front office operations.
• Additional beneficial qualifications include prior experience in front office or hospitality roles, proficiency in basic computer systems and hotel reservation software, strong organizational and time-management skills, and the ability to communicate clearly in English; knowledge of additional languages is an advantage.
• A high school diploma or equivalent is required; further education or certification in hospitality, tourism, or business administration is an added advantage.

Interested? Send your updated resume to:

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