Location: Jurong East
Contract: 6 Months
Job Description
We are looking for experienced HR/Industrial Relations professionals to join the team as a Temporary Executive supporting workplace dispute management and member services.
Key Responsibilities:
Case Management
Retrieve, assess and manage cases through the CRM system.
Provide advisory and assistance on workplace-related matters and employment disputes.
Support mediation and work towards agreed case settlements.
Maintain accurate and timely case documentation.
Coordinate employment and employability placement assistance where required.
Customer Service
Provide efficient counter services according to the duty roster.
Support member engagement and retention.
Operations Support
Identify opportunities to improve processes and SOPs.
Liaise with relevant partners and unions to manage cases.
Provide guidance and support to junior case officers.
Advocacy & Outreach
Participate in policy discussions relating to workers and employment matters.
Analyse case data and trends.
Support case sharing and knowledge exchanges.
Perform other ad hoc duties and projects as assigned.
Requirements
5–10 years of experience in HR or Industrial Relations.
Good knowledge of employment laws and ability to apply them when handling grievances.
Strong interpersonal and communication skills, with the ability to engage workers, management and stakeholders.
Comfortable working with multiple IT systems and case management platforms.
Strong analytical, problem-solving and decision-making skills.
Able to work independently while collaborating effectively with a team.
Resilient, proactive and committed to supporting members.
EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253