Kerja Sepenuh Masa Network Operation Manager, Gaji tinggi MYR 15,000 di Winas ICT Selangor - Maukerja

Job Title

Network Operations Manager

Location (Malaysia / Regional APAC)

Role Summary

The Network Operations Manager is responsible for managing and maintaining the organization's network infrastructure across multiple locations, ensuring high availability, performance, security, and compliance of all network services. The role leads network operations, incident management, service delivery, vendor management, and continuous improvement initiatives while supporting business-critical applications and digital transformation programs.

---

Key Responsibilities

Network Operations & Service Delivery

• Lead daily network operations supporting LAN, WAN, Wi-Fi, Internet, Data Center, Cloud, and Security platforms.
• Ensure network availability, reliability, performance, and service levels are consistently achieved.
• Manage Major Incident (P1/P2) resolution, root cause analysis (RCA), and problem management activities.
• Monitor network health and capacity utilizing enterprise monitoring tools.
• Drive continuous service improvement initiatives to enhance operational efficiency.

Infrastructure Management

• Oversee enterprise network technologies including:
• Cisco Routing & Switching
• Aruba Wireless Infrastructure
• Check Point Firewalls
• F5 Load Balancers
• BlueCat DNS/IPAM
• Zscaler Internet Access
• SD-WAN Solutions
• Microsoft Azure Networking
• MPLS and Internet Connectivity
• Ensure infrastructure lifecycle management, software upgrades, and hardware refresh programs.

Incident, Problem & Change Management

• Govern Incident, Problem, Change, and Release Management processes.
• Review and approve network-related CRs, eCRs, and Service Requests.
• Ensure operational compliance with ITIL best practices.
• Lead post-incident reviews and corrective action planning.

Security & Compliance

• Partner with Cyber Security teams to maintain secure network operations.
• Support audit, compliance, risk assessment, and regulatory requirements.
• Ensure adherence to Prudential's security policies and governance standards.
• Participate in vulnerability remediation and security hardening activities.

Vendor & Stakeholder Management

• Manage relationships with service providers, telecommunications vendors, and technology partners.
• Conduct regular service reviews and performance assessments.
• Engage business stakeholders to understand requirements and provide operational support.
• Coordinate with regional and country technology teams across Asia.

Team Leadership

• Lead and mentor network engineers and support teams.
• Define operational objectives, KPIs, and performance targets.
• Manage resource planning, skill development, and succession planning.
• Foster a culture of operational excellence and customer service.

Project Delivery

• Support delivery of network transformation and modernization programs.
• Participate in cloud migration, office relocation, acquisition, and infrastructure projects.
• Ensure operational readiness for new services and technologies.

---

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 10+ years of networking experience with at least 5 years in a leadership or management role.
• Strong understanding of:
• Enterprise Routing & Switching
• Wireless Technologies
• Network Security
• Load Balancing
• Cloud Networking
• SD-WAN
• DNS/IPAM
• Experience in large enterprise or financial services environments.
• ITIL Foundation Certification preferred.

---

Preferred Certifications

• Cisco CCNP/CCIE
• Aruba ACMP/ACMX
• Check Point CCSA/CCSE
• F5 Certified Administrator
• Microsoft Azure Network Engineer Associate
• PMP or Prince2
• ITIL Foundation/Intermediate

---

Key Performance Indicators (KPIs)

• Network Availability > 99.9%
• Incident SLA Compliance
• Change Success Rate
• Mean Time to Resolve (MTTR)
• Audit & Compliance Pass Rate
• Customer Satisfaction Score (CSAT)
• Preventive Maintenance Completion Rate
• Service Improvement Initiative Delivery

---

Suitable Resume Summary

"Senior Network Operations Manager with 15 years of experience managing enterprise network infrastructure, service delivery, security, and operations across multiple APAC countries. Experienced in leading large-scale network environments comprising Cisco, Aruba, Check Point, F5, BlueCat, Zscaler, and cloud technologies. Proven track record in operational excellence, governance, incident management, compliance, vendor management, and delivering strategic network transformation programs within the financial services industry."

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance
• Work from home

Work Location: In person