Kenko Academy is looking for an organized, personable, and multi-skilled individual to join our team as
Administrator cum ACLP Trainer
. This is a hybrid role combining front-of-house administrative duties with hands-on training delivery across our
Progressive Wage Model (PWM) Food Services
,
PWM Retail
,
Cybersecurity and Awareness
, and
Baking and Culinary
courses.
Job Responsibilities
Administrative Duties
Manage day-to-day front desk and office operations, including greeting visitors, students, and corporate clients
Handle enrolment, registration, and scheduling of courses across all training areas
Maintain accurate student records, attendance, and course completion tracking (including SkillsFuture/WSQ documentation where applicable)
Process payments, invoices, grant claims, and basic bookkeeping tasks
Respond to phone, email, and walk-in enquiries in a timely and professional manner
Coordinate class timetables, venues, and trainer schedules across multiple course tracks
Order and manage training/office supplies, including materials for baking and culinary practical sessions
Support marketing efforts such as social media updates, promotional materials, and course open-house events
Liaise with vendors, corporate clients, and regulatory/accreditation bodies (e.g. SSG, WSQ) as needed
Assist management with reports, documentation, and general administrative support
ACLP Trainer Duties
Plan, prepare, and deliver training for one or more of the following:
PWM Food Services
,
PWM Retail
,
Cybersecurity and Awareness
, and
Baking and Culinary
courses
Adapt delivery style and content to suit adult learners from diverse backgrounds and industries
Conduct practical/hands-on sessions (e.g. baking demonstrations, retail service simulations, cybersecurity awareness workshops) as relevant to assigned modules
Assess participants' competency and provide constructive, actionable feedback
Maintain training records, attendance, and assessment documentation in compliance with ACLP/WSQ requirements
Ensure a safe, structured, and engaging learning environment, including proper handling of kitchen equipment and food safety practices for culinary sessions
Stay current with ACLP certification standards, PWM curriculum updates, and emerging cybersecurity trends; renew credentials as required
Contribute to the development and continuous improvement of training materials, case studies, and course content
Communicate with learners and corporate sponsors on progress, outcomes, and areas for improvement
Job Requirements
Minimum GCE 'O' Level / Diploma or equivalent; relevant industry certifications an advantage
Certified or eligible to be certified as an
ACLP Trainer
(training/certification support may be provided)
Subject matter experience or qualifications in one or more of:
food services, retail operations, cybersecurity, or baking/culinary arts
Prior experience in an administrative or customer service role preferred
Prior adult training, coaching, or facilitation experience strongly preferred
Familiarity with WSQ/SkillsFuture frameworks and PWM course requirements is a plus
Proficient in Microsoft Office (Word, Excel) and comfortable with basic office/LMS software
Strong communication and interpersonal skills, able to engage confidently with adult learners and corporate stakeholders
Well-organized, detail-oriented, and able to multitask across administrative and training duties
Positive, patient, and approachable demeanor
Able to work flexible hours, including weekends/evenings, for training sessions and practical classes
A team player who is proactive and takes initiative
Kenko Academy, established by the renowned
Kenko Wellness
in 2007, actively engages in professional development. It offers an extensive range of courses in Wellness, F&B Management, Digital Marketing, and Design. Leveraging Kenko Wellness’s leadership since 1991 in foot reflexology and spa services in Singapore, the Academy commits to enhancing lifelong learning. Moreover, it aims to empower students with essential skills for their career success, ensuring they are well-prepared for the industry’s demands.