Position Summary
Act as the first point of contact for clients, visitors and staff of King & Wood Singapore office. Provide front-of-house reception services alongside administrative and business support. Support the Office Manager in ensuring smooth day-today office operations.
Key Accountabilities
Front Desk & Client Services
Greet and assist clients and visitors in a professional and welcoming manner
Answer, screen, and direct incoming calls and emails
Manage meeting room bookings and ensure rooms are set up appropriately
Handle incoming and outgoing mail, couriers, and deliveries
Business Support/Office Coordination
Monitor and replenish office supplies and pantry items
Ensure reception and common areas are tidy and presentable at all times
Support coordination with vendors (e.g. couriers, catering, maintenance)
Administrative/IT Support
General administrative and secretarial support to lawyers, including diary/calendar management, travel arrangements, claiming expenses, sending faxes, scanning, mailing, photocopying and printing and any other admin tasks as requested
Preparing, formatting and amending correspondence and documents (including translation work if applicable)
Handling mails, emails, calls and voice messages and take responsibility for attending to urgent matters
Matter management and maintaining a well organised records management system
Provide billing assistance and prepare all bills according to the Firms billing guidelines
Maintaining CPD Training records, seminars and courses enrolment for authors and arranging payments
Key Requirements
Experience gained in a similar role in a law firm or professional services environment
Professional presentation with strong client service and interpersonal skills
Good understanding of workplace etiquette and professional conduct
PowerPoint, Word and Excel knowledge
Knowledge of administrative procedures
Strong organisational and multitasking skills
Skills and Abilities
Client-focused, detail-oriented, and service-driven approach
Excellent verbal and written communication skills, with strong telephone etiquette
Approachable, personable, and professional demeanour
Strong interpersonal skills with the ability to build positive relationships with colleagues and clients
Well-organised with the ability to prioritise tasks and manage time effectively
Ability to work proactively both independently and as part of a team
High level of professionalism and awareness of office etiquette and presentation
Reliable, responsive, and able to handle multiple tasks in a fast-paced environment