Kerja Sepenuh Masa KEY ACCOUNT EXECUTIVE - MODERN TRADE, Gaji tinggi MYR 4,000 di ALYOUSEFI GROUP SDN BHD Selangor - Maukerja

Job Purpose

The Key Account Executive will support the day-to-day operations and execution of Modern Trade accounts, ensuring smooth coordination with customers, internal departments, distributors, and sales teams. The role focuses on sales administration, order management, promotion execution, stock monitoring, reporting, and maintaining strong relationships with key retail accounts.

## Key Responsibilities

### 1. Daily Modern Trade Operations

* Assist in managing the daily activities and requirements of assigned Modern Trade accounts.

* Coordinate customer orders, deliveries, returns, claims, and other account-related matters.

* Follow up on order status, stock availability, delivery schedules, and outstanding issues.

* Ensure customer requests and operational matters are handled promptly.

* Coordinate with warehouse, logistics, finance, and other internal teams to ensure smooth order fulfilment.

### 2. Sales & Order Management

* Process and monitor customer purchase orders (PO) and sales orders.

* Follow up on order fulfilment and delivery performance.

* Monitor out-of-stock (OOS) situations and coordinate corrective actions.

* Assist in managing product listings, new SKU registrations, and product information updates.

* Maintain accurate customer and sales records.

### 3. Promotion & Campaign Support

* Assist in coordinating promotional activities, including price promotions, displays, and campaigns.

* Monitor promotional implementation across assigned accounts.

* Coordinate promotional materials, displays, and other trade marketing requirements.

* Track promotional sales performance and prepare relevant reports.

* Assist with promotional claims and supporting documentation.

### 4. Sales Reporting & Analysis

* Prepare daily, weekly, and monthly sales reports for Modern Trade accounts.

* Monitor sales performance against targets and highlight significant variances.

* Track sales, stock levels, sell-in, sell-out, and promotional performance where applicable.

* Provide basic analysis and insights to support account management decisions.

* Maintain accurate and up-to-date sales databases and reports.

### 5. Account Coordination & Relationship Management

* Maintain good working relationships with buyers, merchandisers, store personnel, and relevant customer contacts.

* Respond to customer enquiries and follow up on account issues.

* Assist the Key Account Manager in preparing customer meetings, presentations, and business reviews.

* Communicate customer feedback and market information to the relevant internal teams.

### 6. Administrative & Documentation Support

* Maintain proper documentation for purchase orders, invoices, claims, promotions, and customer correspondence.

* Ensure all account-related information is updated and properly filed.

* Assist with preparation of sales presentations, business reports, and account documents.

* Perform other sales and administrative duties as assigned by the Key Account Manager.

## Requirements

* Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.

* 1–3 years of experience in sales, Modern Trade, FMCG, retail, or account management is preferred.

* Fresh graduates with strong communication and organizational skills may also be considered.

* Good communication and interpersonal skills.

* Strong follow-up and coordination skills.

* Good analytical and problem-solving abilities.

* Proficient in Microsoft Excel, Word, and PowerPoint.

* Able to manage multiple tasks and work within deadlines.

* Detail-oriented, proactive, responsible, and willing to learn.

* Able to work effectively with internal teams and external customers.

## Key Performance Indicators (KPIs)

* Sales achievement and account growth.

* Order fulfilment and on-time delivery performance.

* Stock availability / out-of-stock management.

* Accuracy and timeliness of sales reporting.

* Promotion execution and compliance.

* Timely resolution of customer issues and claims.

* Quality of customer and internal coordination.

## Core Competencies

* Account Management

* Sales Administration

* Customer Service

* Communication & Negotiation

* Analytical & Reporting Skills

* Planning & Organization

* Problem Solving

* Teamwork

* Attention to Detail

* Proactive Follow-Up

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion

Work Location: In person