Kerja Sepenuh Masa, Senior Beauty Advisor di KENS Apothecary Federal Territory - Maukerja

As a Senior Beauty Advisor at Kens Apothecary, you will be a beauty expert, assisting customers in selecting skincare and beauty products. Your role involves providing personalized consultations, driving sales, and ensuring an exceptional shopping experience.

Key Responsibilities

Customer Engagement

• Provide personalized skincare and beauty consultation to customers, understanding their needs and preferences.
• Demonstrate in-dept product knowledge and recommend suitable products and skincare routines to promote sales.
• Encourage hands-on experience to enhance customer understanding and satisfaction.
• Provide exceptional customer service to create a positive shopping experience.
• Utilize customer information to provide personalized recommendations and follow-up on their skincare and beauty journeys.
• Build and maintain strong relationships with customers, fostering loyalty and repeat business.
• Address customer inquiries, concerns, and feedback in a professional and timely manner.

Sales Achievement

• Meet and exceed sales targets through effective product recommendations and upselling techniques.
• Collaborate with the Store Manager and team members to achieve overall store sales goals.
• Identify opportunities for cross-selling complementary products to enhance the overall customer experience and increase sales.

Product Knowledge

• Acquire and maintain in-dept knowledge of skincare, beauty, and wellness products in the store.
• Stay informed about new product release, ingredients, and brand stores.

Learning and Development

• Actively participate in training sessions provided by management or seniors.
• Proactively seek opportunities for personal and professional development in the beauty and skincare industry.

Store Operation

• To assist cleanliness of the store before. during and after closing the store
• To assist the product display in good condition and replace the broken tester or broken stock and report back to the relevant parties - Store Manager / Logistic department.
• To keep updating the checklist on daily area to focus on the store before, during and after closing the store
• Assist in monitoring inventory levels and communicate product needs to the Store Manager.

Requirements:

• Previous experience in beauty retail or skincare advisory roles.
• Strong sales skills with a proven track record of achieving or exceeding sales targets.
• Excellent customer service skills with the ability to build customer relationships.
• In-depth knowledge of skincare and beauty products is preferred.
• Ability to lead by example and support the development of junior team members.
• Flexible working retail hours, including weekends and holidays.