Kerja Sepenuh Masa Project Manager – APAC Transformation - Customer Support Center, Gaji tinggi MYR 15,000 di Wind Company Selangor - Maukerja

We are looking for an experienced Project Manager to support the execution of a large-scale APAC Regional Customer Support Center (RCSC) transformation initiative.

You will work closely with Program Leads, regional stakeholders, affiliate teams, and cross-functional workstreams to drive project delivery, manage timelines, coordinate transition activities, and ensure successful implementation across multiple APAC markets.

Key ResponsibilitiesProject Execution & Governance

• Support Program Leads in managing project execution, timelines, scope, and deliverables.
• Maintain project plans, milestones, dependencies, risks, and action trackers.
• Facilitate project meetings, status reporting, governance updates, and decision tracking.
• Monitor progress and escalate risks or issues requiring attention.

Cross-Functional & Regional Coordination

• Coordinate activities across multiple workstreams including:
• Process & Technology
• Customer Support Operations
• Infrastructure
• Quality & Compliance
• Finance
• Work with APAC affiliate teams to support transition readiness, cutover activities, and hypercare support.
• Ensure alignment between technology implementation and operational deployment plans.

Transition & Continuous Improvement

• Track project deliverables, milestones, and business readiness activities.
• Support go-live preparation and transition into Business As Usual (BAU).
• Monitor project risks, resource planning, and operational KPIs.
• Drive continuous improvement throughout the transformation journey.

Requirements

• Bachelor's Degree in Business, IT, Project Management, or related field.
• Minimum 5 years of project management experience managing complex, cross-functional projects.
• Experience in business transformation, IT implementation, service operations, or customer support transformation.
• Strong experience in project planning, risk management, stakeholder coordination, and reporting.
• Excellent communication skills with the ability to work with regional and global stakeholders.
• Fluent in English (written and spoken).

Preferred Qualifications

• Project Management certification such as:
• PMP
• PRINCE2
• Agile/Scrum
• IPMA
• Experience in:
• Medical Devices / Healthcare / Life Sciences
• Shared Services or Customer Support Center setup
• IT Infrastructure or Digital Transformation projects
• Familiarity with project management tools and reporting dashboards.

Pay: RM12,000.00 - RM15,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person