Kerja Sepenuh Masa, Customer Service Executive di Hong Leong Bank WP Kuala Lumpur - Maukerja

About the role

Accept and process customers' transactions, recommend products and services to customers and responsible for both execution and control of branch financial transactions. Responsible to comply to all internal and regulatory compliances to achieve the expected audit results, service standards and cross selling targets assigned.

Key responsibilities

• Provide superior service to branch customers and cross sell bank products as applicable

• Carry clear sales targets for specific products as per KRA

• Assist in the management of branch queue time as per the Bank's approved SLA including CSAT and Mystery Shopping

• Learn and use iPads/other devices for customer service/cross selling

• Perform Meet-Greet/Navigator role on rotational basis / as applicable

• Participate in weekend open houses/cross selling initiatives as needed

• Accept and process transactions (deposits, withdrawals, Remittances, unit trusts, etc.) in a timely and accurate manner

• Comply with internal SOPs, Code of Conduct & Ethics, and staff rotation guidelines

• Maintain confidentiality of customer and Bank information

• Keep a clean, organized work area, maintain professional appearance, and complete required trainings/filings

About you

• Degree/Diploma from a recognized institution with basic banking knowledge

• Relevant experience in banking, customer interaction, cash handling, or sales (Fresh graduates are encouraged to apply)

• High integrity, excellent communication, strong service mindset, and a professional appearance