Kerja Sepenuh Masa, Credit Collections - Recovery Officer di DCAP Commercial Federal Territory - Maukerja

About us

At DCAP, we’ve been building AI-powered FinTech in Malaysia for 5 solid years — and now we’re scaling fast. We're backed by Khazanah Dana Impak and partnered with some of the most prestigious banks, driving real transformation across the SMEs businesses through our AI-powered platform, Lending-as-a-Service. If you’re looking to accelerate your career and gain real AI know-how with an ambitious team, this is your moment to shine!

By combining inclusive credit models with deep risk expertise, we enable smarter, fairer lending decisions at scale. Our data-driven, end-to-end credit engine strengthens partner growth while upholding ESG values — creating a future where more people can own, build, and thrive.

What you’ll do :

• Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Identify and resolve dispute related to customer accounts or payments.
• Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
• Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Join us if you :

• Agile and enjoy working in a face-paced environment.
• At least 1 year of experience in debt collection or related field.
• Fresh graduates are welcome to apply.
• Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
• Strong organizational and time management skills, with the ability to manage large accounts and priorities.
• Knowledge of debt collection regulations and best practices.
• Proficient in basic computer skills, including MS Office and collection software.

What we offer

At DCAP, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive medical and dental coverage
• Min 16 days of Annual Leaves
• Opportunities for career advancement and professional development
• Make a real impact to financial inclusion
• Workplace accessible by public transport

If you're a highly motivated and results-driven individual with a passion for sales and business development in the fintech industry, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Application Question(s):

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Work Location: In person