- Rochor Central Region (Singapore) Singapore
Kerja Sepenuh Masa Housekeeping Supervisor, Gaji tinggi SGD 2,500 di RB CAPITAL FARRER HOTEL PTE. LTD. Central Region (Singapore) - Maukerja
Housekeeping Supervisor
RB CAPITAL FARRER HOTEL PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JOB OVERVIEW
This position is responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At Holiday Inn we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
Works with superior in the preparation and management of the Department’s budget.
PEOPLE:
Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Valet service
Cleaning service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Solve employee grievances
Ensure consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
GUEST EXPERIENCE:
Maintain a current and thorough knowledge of all housekeeping systems
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
RESPONSIBLE BUSINESS:
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
ACCOUNTABILITY
Supervises Room Attendant; Housekeeping Co-ordinator; Public Area Attendant; Uniform Attendant; Linen Room Attendant.
QUALIFICATIONS AND REQUIREMENTS
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Prof
This position is responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At Holiday Inn we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
Works with superior in the preparation and management of the Department’s budget.
PEOPLE:
Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Valet service
Cleaning service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Solve employee grievances
Ensure consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
GUEST EXPERIENCE:
Maintain a current and thorough knowledge of all housekeeping systems
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
RESPONSIBLE BUSINESS:
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
ACCOUNTABILITY
Supervises Room Attendant; Housekeeping Co-ordinator; Public Area Attendant; Uniform Attendant; Linen Room Attendant.
QUALIFICATIONS AND REQUIREMENTS
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Prof
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