Job Summary
Manage outlet operations by rostering, hiring, training staff, enforcing SOPs, overseeing inventory and maintenance, driving sales, and supporting HR functions to ensure efficient, compliant, and high-performing team delivery.
Responsibilities
Create and manage staff rosters to ensure adequate coverage during shifts
Recruit and train staff to meet operational standards and company culture
Enforce and retrain staff on Standard Operating Procedures (SOP) to maintain compliance and quality
Update SOPs as needed to improve operational efficiency and effectiveness
Implement group SOPs, mandates, and instructions consistently within the outlet
Drive sales initiatives during operations to achieve outlet and group sales targets
Monitor inventory levels and initiate timely ordering for low-stock items including alcohol and miscellaneous supplies
Oversee maintenance activities such as air conditioning servicing, pest control, and ad-hoc repairs to ensure outlet functionality
Maintain smooth and efficient outlet operations at all times
Ensure all staff strictly adhere to company SOPs and policies
Review and manage closing and monthly operational reports for accuracy and insights
Participate actively in weekly and monthly strategy meetings to align outlet goals with group objectives
Foster a positive team morale and promote a healthy, inclusive company culture
Support HR by tracking staff attendance, leave, off-in-lieu (OIL), and medical certificates (MC)
Ensure prompt stock ordering to prevent out-of-stock situations and maintain inventory availability
Develop and propose operational improvements and sales growth ideas to enhance outlet performance
Operating timing: Opening (9pm-6am), Closing (11pm-8am) 6 days a week