Key Responsibilities
- Lead and supervise daily store operations and retail staff.
- Achieve daily, weekly and monthly sales targets.
- Provide excellent customer service and assist customers with product selection, sizing and styling.
- Train, guide and motivate sales assistants to improve performance.
- Manage staff attendance, shift duties and daily task allocation.
- Operate and monitor POS system, cash handling and payment transactions.
- Handle customer enquiries, complaints, refunds and exchanges according to company policy.
- Receive, organize, replenish and monitor merchandise and stock levels.
- Conduct stock counts and assist with stocktake and inventory checks.
- Investigate and report stock discrepancies, damaged goods and missing items.
- Maintain an organized stockroom and well-presented sales floor.
- Ensure clothing is properly folded, hung, displayed and replenished.
- Maintain visual merchandising, promotional displays and pricing accuracy.
- Ensure fitting rooms, cashier area and overall store are clean and organized.
- Monitor store security, cash handling and loss-prevention procedures.
- Prepare daily sales, stock, attendance and incident reports when required.
- Ensure all staff follow company SOPs, policies and service standards.
- Assist with promotions, new product launches, online orders and other retail activities.
- Report operational issues, maintenance problems and important incidents to management.
- Perform other reasonable duties assigned by management.
Requirements
- Retail or fashion industry experience preferred.
- Previous experience in a supervisory or team leader role is an advantage.
- Strong communication and customer service skills.
- Sales-oriented with good product knowledge.
- Responsible, honest, punctual and well-organized.
- Able to lead, motivate and work well with a team.
- Able to work independently and handle busy retail periods.
- Basic computer and POS system knowledge.
- Willing to work shifts, weekends and public holidays when required.
Job Types: Part-time, Temporary, Freelance, Internship, Fresh graduate
Pay: RM1,700.00 - RM2,500.00 per month