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Job Description & Requirements
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Cleaning Operations Manager
posting on MyCareersFuture:
About the Role
We are seeking an experienced and driven
Cleaning Operations Manager
to oversee and direct daily commercial and industrial cleaning operations across multiple client sites. In this leadership role, you will be responsible for service delivery excellence, contract performance, workforce allocation, quality audits, and workplace safety compliance, while maintaining strong client relationships and operational profitability.
Key Roles & Responsibilities
Operations & Contract Management:
Plan, organize, and manage day-to-day cleaning operations across all assigned client project sites to ensure service level agreements (SLAs) and contract specifications are met.
Conduct routine site inspections, quality control audits, and risk assessments to ensure high standards of cleanliness, hygiene, and safety.
Serve as the primary operational point of contact for clients, promptly addressing feedback, rectifying service lapses, and leading regular service reviews.
Manpower & Resource Planning:
Manage site staffing levels, shift rosters, overtime controls, and leave schedules to ensure optimal deployment and budget adherence.
Supervise, mentor, and evaluate site supervisors, team leaders, and cleaning crew members to foster high performance and morale.
Plan and oversee on-the-job training, standard operating procedure (SOP) briefings, and Progressive Wage Model (PWM) skills upgrading courses for ground staff.
Workplace Safety & Compliance:
Enforce strict compliance with Workplace Safety and Health (WSH) guidelines, NEA environmental standards, and company SOPs across all operating sites.
Ensure the correct and safe storage, dilution, handling, and disposal of industrial cleaning chemicals, materials, and machinery.
Lead incident reporting, investigate site safety lapses or equipment damage, and implement corrective action plans.
Procurement & Inventory Control:
Monitor the inventory, requisition, and distribution of cleaning chemicals, consumables, tools, and mechanized cleaning equipment.
Oversee preventive maintenance schedules for specialized cleaning machinery to minimize downtime.
Job Requirements
Experience:
Minimum 3 to 5 years of relevant supervisory or managerial experience in the environmental cleaning, facilities management, or building services sector.
Proven track record in managing multi-site cleaning operations and leading diverse operational teams.
Qualifications & Certifications:
Diploma / Degree in Business, Facilities Management, Operations Management, or related field (equivalent practical industry experience will be considered).
Certifications in WSQ Environmental Services, bizSAFE Level 2/3, or Manage Workplace Safety and Health (WSH) will be an added advantage.
Skills & Competencies:
Strong operational planning, crisis management, and manpower scheduling skills.
Excellent interpersonal and communication skills with the ability to manage client expectations and lead ground staff effectively.
Practical knowledge of modern cleaning machinery, automation, chemical dilution systems, and mechanized cleaning tools.
Possessing a valid Singapore Class 3 driving license will be advantageous for multi-site mobilization.
SUGAM INTEGRATED SERVICES PTE. LTD.
Company Description
SUGAM INTEGRATED SERVICES PTE. LTD. is a Singapore-based integrated services company providing professional cleaning, facility support and general maintenance solutions to commercial, residential and industrial premises.
The company is committed to delivering reliable, efficient and high-quality cleaning services through trained personnel, proper supervision and systematic work procedures. Our services are tailored to meet the operational requirements of each client while maintaining high standards of cleanliness, hygiene, workplace safety and service quality.
Our services include:
General and commercial cleaning services
Office and building cleaning
Residential and common-area cleaning
Indoor and outdoor cleaning
Restroom cleaning and sanitation
Periodic and deep cleaning
Floor care and machine cleaning
Waste collection and disposal support
Cleaning manpower deployment
Cleaning supervision and site management
Facility support and general maintenance services
SUGAM INTEGRATED SERVICES PTE. LTD. aims to establish long-term relationships with clients by providing dependable manpower, responsive operational support and consistent service standards.
The company is committed to complying with applicable Singapore regulatory requirements and industry standards while continuously improving the skills, productivity and professionalism of its workforce.