Kerja Sepenuh Masa Customer Experience Specialist, Gaji tinggi SGD 1,800 di MHC MEDICAL NETWORK PTE. LTD. Central Region (Singapore) - Maukerja

The Customer Experience Specialist is the frontline representative of MHC, responsible for delivering a seamless and positive experience for clients and employees by promoting healthcare services, digital platforms, and employee benefits through onsite engagements, roadshows, and health events. The role works closely with Client Relationship Managers to support client accounts, provide product and platform guidance, drive employee engagement, gather feedback, address service-related concerns, and assist with administrative and operational tasks, ensuring high service standards and strong client satisfaction across all touchpoints.

Attend client roadshows, health events, onsite engagement activities andemployee briefings to represent MHC and its services

Engage with employees, HR representatives and client stakeholders onsiteto understand their needs and provide appropriate guidance

Promote awareness and utilization of MHC’s healthcare services, digital platforms, benefits and available programs

Conduct demonstrations and provide guidance on the use of MHC apps, digital platforms and key processes such as but not limited to clinic access, claims submission, telemedicine, referrals and other relevant benefits

Support onsite campaigns and initiatives aimed at increasing employee engagement and utilization

Gather feedback from employees and clients, and highlight recurringissues, services gaps or opportunities for improvement to the Client Relationship Managers

Represent MHC professionally and ensure a consistent and positiveexperience across client touchpoints

Provide operational support to Client Relationship Managers in managing client accounts

Assist with backend tasks and follow-ups assigned by the Client Relationship Managers

Support the Client Relationship Managers in monitoring and following upon service-related issues to ensure timely closure

Assist with account-related administrative work, documentation and other operational requirements

Requirements:
Strong customer and client service orientation

Excellent verbal and communication skills

Strong interpersonal skills and ability to build rapport quickly withclients and employees

Good problem-solving skills with the ability to identify and escalateissues appropriately

Strong attention to details and follow-through

Comfortable working with digital platforms, systems and trackers

Adaptable and able to learn new products, processes and clientrequirements quickly

Strong teamwork andcollaboration skills

MHC Asia Group is a leading health technology company with a network of over 2000 panel clinics in Singapore and 880 in Malaysia with foot prints in Indonesia, Philippines and Hong Kong. It is currently processing more than 1.5million outpatient claims annually.

Majority of insurers and thousands of corporate clients adopt MHC’s web-based system to help manage their healthcare costs and profile the health of its members and workforce.

MHC simplifies healthcare and connect stakeholders in the healthcare delivery chain with effective use of information technology and big data analytics — increasing efficiency, ensuring transparency, lowering costs and boosting productivity.

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