- Singapore
Kerja Sepenuh Masa, Service Desk Engineer di GOLDTECH RESOURCES PTE LTD - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
***** ONLY SINGAPOREANS MAY APPLY*****
Job Responsibilities
Provide L1 IT support to users via phone, email and ticketing system.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive and VPN issues.
Support laptops, desktops, printers and other IT devices.
Perform basic Active Directory / Entra ID user account support.
Log, update and follow up on incidents and service requests.
Resolve issues where possible and escalate complex cases to L2/L3 teams.
Keep users updated on ticket status and resolution.
Follow IT security, ITIL and SLA procedures.
Requirements
Diploma in IT, Computer Science or related field.
1–3 years of Service Desk, Helpdesk or IT Support experience.
Fresh graduates with good IT knowledge are welcome.
Knowledge of Windows, Microsoft 365, Active Directory, VPN and basic networking.
Experience with ITSM/ticketing systems is an advantage.
Good communication and customer service skills.
Able to work 12-hour rotating day/night shifts, including weekends and public holidays.
Please send your detailed resume in MS Word format to ************* with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037
Job Responsibilities
Provide L1 IT support to users via phone, email and ticketing system.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive and VPN issues.
Support laptops, desktops, printers and other IT devices.
Perform basic Active Directory / Entra ID user account support.
Log, update and follow up on incidents and service requests.
Resolve issues where possible and escalate complex cases to L2/L3 teams.
Keep users updated on ticket status and resolution.
Follow IT security, ITIL and SLA procedures.
Requirements
Diploma in IT, Computer Science or related field.
1–3 years of Service Desk, Helpdesk or IT Support experience.
Fresh graduates with good IT knowledge are welcome.
Knowledge of Windows, Microsoft 365, Active Directory, VPN and basic networking.
Experience with ITSM/ticketing systems is an advantage.
Good communication and customer service skills.
Able to work 12-hour rotating day/night shifts, including weekends and public holidays.
Please send your detailed resume in MS Word format to ************* with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037
Peringatan Penting
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