- Toa Payoh Central Region (Singapore) Singapore
Kerja Sepenuh Masa ERP Customer Success Manager, Gaji tinggi SGD 6,000 di PS GLOBAL CONSULTING PTE. LTD. Central Region (Singapore) - Maukerja
ERP Customer Success Manager
PS GLOBAL CONSULTING PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Overview
As a CSM, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using NetSuite. Leveraging this customer knowledge, and your NetSuite expertise, you will provide adoption, industry, and implementation best practices strategies to ensure your customers maximize value from their investment in NetSuite. In addition, you will drive value creation by leading mini-projects and collaborating with Account Managers to identify upsell opportunities, providing solution recommendations to accelerate deal closures and enhance customer growth.
Job Descriptions:
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all NetSuite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their NetSuite solution to be realized.
Review customer’s current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing, Professional Services and Leadership).
Identify opportunities for adding greater value applicable to customer’s business strategies.
Navigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.
Drive overall customer satisfaction, additional product adoption and ultimately subscription renewals.
Anticipate customers’ requirements and possible challenges – make our customers successful.
Identify and assess renewal risks within the customer base.
Conduct training sessions with customers to improve the adoption rate.
Project Management of proposed change management activities and projects.
Requirements:
At least 3 years of experience in NetSuite.
ERP knowledge and experience is a must.
Ability to handle Client Escalations.
Should be able to Mentor Juniors.
Ability to lead training and demo both internally and externally.
Strong analytical skills.
Strong communication skills, both verbal and written.
Ability to work independently.
Ability to liaise with multiple contacts and departments.
Multi-tasker.
PS Global Consulting is a leading one-stop financial digital transformation consultancy with over 14 years of experience in helping businesses seamlessly integrate different solutions and automate workflows across their organizations.
Having begun operations in 2008, PS Global Consulting is one of the first partners of Oracle Netsuite with one of the largest teams of cloud ERP consultants in the Asian region. Our team has successfully implemented various cloud ERP projects covering various industry verticals.
At PS Global Consulting, we helped businesses undertake digital transformation, providing end-to-end cloud solutions covering the following:
Cloud enterprise resource planning system (ERP)
Specialized solutions to accelerate financial close and automate financial reconciliation
Stack integration and automation services
App building platform
Headquartered in Singapore, PointStar Consulting has since grown rapidly with regional clients in Singapore, Malaysia, Indonesia, Thailand, Vietnam, China, Taiwan, Japan, and South Korea.
As a CSM, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using NetSuite. Leveraging this customer knowledge, and your NetSuite expertise, you will provide adoption, industry, and implementation best practices strategies to ensure your customers maximize value from their investment in NetSuite. In addition, you will drive value creation by leading mini-projects and collaborating with Account Managers to identify upsell opportunities, providing solution recommendations to accelerate deal closures and enhance customer growth.
Job Descriptions:
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all NetSuite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their NetSuite solution to be realized.
Review customer’s current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing, Professional Services and Leadership).
Identify opportunities for adding greater value applicable to customer’s business strategies.
Navigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.
Drive overall customer satisfaction, additional product adoption and ultimately subscription renewals.
Anticipate customers’ requirements and possible challenges – make our customers successful.
Identify and assess renewal risks within the customer base.
Conduct training sessions with customers to improve the adoption rate.
Project Management of proposed change management activities and projects.
Requirements:
At least 3 years of experience in NetSuite.
ERP knowledge and experience is a must.
Ability to handle Client Escalations.
Should be able to Mentor Juniors.
Ability to lead training and demo both internally and externally.
Strong analytical skills.
Strong communication skills, both verbal and written.
Ability to work independently.
Ability to liaise with multiple contacts and departments.
Multi-tasker.
PS Global Consulting is a leading one-stop financial digital transformation consultancy with over 14 years of experience in helping businesses seamlessly integrate different solutions and automate workflows across their organizations.
Having begun operations in 2008, PS Global Consulting is one of the first partners of Oracle Netsuite with one of the largest teams of cloud ERP consultants in the Asian region. Our team has successfully implemented various cloud ERP projects covering various industry verticals.
At PS Global Consulting, we helped businesses undertake digital transformation, providing end-to-end cloud solutions covering the following:
Cloud enterprise resource planning system (ERP)
Specialized solutions to accelerate financial close and automate financial reconciliation
Stack integration and automation services
App building platform
Headquartered in Singapore, PointStar Consulting has since grown rapidly with regional clients in Singapore, Malaysia, Indonesia, Thailand, Vietnam, China, Taiwan, Japan, and South Korea.
Peringatan Penting
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