Kerja Sepenuh Masa, L1 Support Engineer-Application Support(5k) di RAPSYS TECHNOLOGIES PTE LTD - Maukerja

We're Hiring: L1 Support Engineer/Application Support!

We are looking for a skilled and motivated L1 Support Engineer/Application Support professional to join our team in Singapore. If you have a passion for solving technical issues, providing excellent customer service, and ensuring smooth application operations, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: L1 Support Engineer/Application Support

Key Responsibilities:

Monitor and manage support mailboxes and user requests.
Log, track and manage support tickets to ensure SLA compliance.
Triage incidents and escalate complex issues to the L2/AMS team.
Coordinate with technical teams to ensure timely issue resolution.
Communicate with end users on issue status and resolution timelines.
Maintain support documentation, runbooks and knowledge base articles.
Support recurring governance and compliance activities.


Preferred Skills & Experience:

IT Helpdesk / Application Support / L1 or L2 Operations experience.
Familiarity with one or more of the following platforms:
Salesforce CRM / Marketing Cloud
Workato
UiPath
Workday (Cumulus)
Tableau
Slack
Experience with ITSM tools such as ServiceNow, Jira or equivalent.
Good communication and stakeholder management skills

Keen to join a dynamic team? Apply now and take your career forward!