Kerja Sepenuh Masa, Senior Account Manager — Consumer - Integrated Agency di Mediatropy Federal Territory - Maukerja

About Mediatropy

Mediatropy is an award-winning independent digital agency with a team of 70+ professionals across Singapore, Indonesia, Vietnam, Thailand, Malaysia, the Philippines, Hong Kong, and Shanghai. We partner with brands across hospitality, F&B, education, finance, retail, and lifestyle to deliver end-to-end digital marketing solutions - from Client Servicing, Creative, Social Media, Paid Media, SEO/SEM, Web Development to Data & Analytics.

At Mediatropy, we're passionate about great ideas, meaningful work, continuous learning, work-life balance, and building a culture where people can do their best work.

The Role

We’re looking for a Senior Account Manager to lead a portfolio of consumer-focused clients across brand, creative and integrated marketing. This is a senior client-facing role for someone who is comfortable taking ownership - not simply managing timelines and passing briefs between teams.

You’ll be responsible for understanding where the client’s brand needs to go, turning that into strong briefs and ideas, guiding the work with our creative and specialist teams, and making sure the relationship and commercial performance of the account continue to grow.

You’ll work across consumer categories including health, beauty, aesthetics and other premium consumer sectors, with opportunities to work across regional and international markets.

If you’re someone who can sit comfortably in a room with a senior client, challenge their thinking, sell a strong idea, manage the commercial side of the relationship and then get your agency team moving in the right direction - this could be a good fit.

What You'll Own

01 — Client & Account Leadership

You’ll be the senior day-to-day lead for your accounts and build trusted relationships with client stakeholders. You’ll lead conversations around strategy, creative direction, priorities, scope and performance - including the conversations that aren't always comfortable.

You’ll understand what the client actually needs, not just what they ask for.

02 — Brand & Strategic Thinking

You’ll help shape how our clients show up in their markets - from positioning and messaging through to campaigns and integrated activations. You should be able to look beyond the brief, understand the business problem behind it and challenge the client when there’s a better way to approach it. We’re looking for someone who has genuinely influenced the direction of a brand, rather than simply executing a strategy handed to them.

03 — Creative Leadership

You’ll work closely with creative, strategy, media and production teams to turn client challenges into strong work. You’ll write and develop clear briefs, challenge safe or predictable thinking and make sure the final work is something both the client and agency can stand behind. You don't need to be a creative - but you need to have strong creative judgement and know what good work looks like.

04 — Commercial Ownership

You’ll take ownership of the commercial health of your accounts. That includes:

• Account revenue and targets
• Scoping and pricing
• Budget and profitability
• Managing scope and preventing unnecessary over-servicing
• Identifying opportunities for organic growth
• Building relationships that lead to repeat and expanded business

You should be commercially confident and comfortable talking numbers with clients.

05 — Growing Client Opportunities

You’ll actively look for opportunities to grow the relationship. That could mean identifying a new consumer audience, spotting a gap in the client's marketing, expanding into another market, or introducing a new capability from the agency. We want someone who sees an account and thinks: “What else could we be doing for this client?” - not someone who waits for the next brief to arrive.

06 — Leading & Developing Others

You’ll help guide Account Executives, Account Managers and other team members working across your accounts. You’ll set the standard for how we work with clients, give clear direction and help develop more junior members of the team. You’ll be expected to operate independently, while knowing when to bring in the wider leadership team.

What We Are Looking For

ESSENTIAL

• 5+ years of experience, predominantly agency-side, ideally within an integrated, creative, digital or advertising agency.
• Strong experience managing consumer-facing brands or campaigns.
• Demonstrable experience influencing a brand's strategic or creative direction — not just executing against someone else's platform.
• Strong client leadership skills, with experience managing senior stakeholders and building long-term relationships.
• Experience managing retained accounts, ideally with accounts you've owned for 18 months or more.
• Proven commercial ownership, including scoping, budgeting, pricing and identifying opportunities for account growth.
• Experience working across multiple markets or regional accounts.
• Strong understanding of how strategy, creative, media and other agency disciplines come together.
• Excellent written and spoken English.
• Comfortable working independently in a lean agency environment where you will be expected to take ownership rather than wait for instructions.

Nice To Have

These aren't deal-breakers, but they would be a strong advantage:

• Beauty, skincare, healthcare, aesthetics or premium consumer experience
• Experience with regulated or claims-sensitive categories
• Retail, franchise, distributor or clinic-led businesses
• Regional APAC, EMEA or US client experience
• Experience managing integrated campaigns across multiple channels
• Experience using AI practically across creative, ideation, research or agency workflows

We care more about how you think, lead and solve problems than the logos on your CV.

About You

You're probably someone who:

• Gets genuinely excited about brands and good creative work.
• Can challenge a client without damaging the relationship.
• Can sell an idea - and explain why it will work.
• Knows when to push and when to listen.
• Understands both the creative and commercial side of an agency.
• Doesn't need a large team behind them to get things done.
• Spots opportunities before they're handed to you.
• Is comfortable saying, “I don't think that's the right answer - here's what I'd do instead.”

If that sounds like you, we'd love to hear from you.