Kerja Sepenuh Masa, Senior Manager – Compliance - Assurance di TIMESCONSULT Federal Territory - Maukerja

We are seeking an experienced Senior Manager – Compliance & Assurance to oversee compliance governance and assurance frameworks across regional operations, including shared services, processing, and contact center functions.

Key Responsibilities

1. Regulatory & Policy Compliance

• Oversee and enforce adherence to Group policies, standards, and applicable local regulatory frameworks across all operational units.
• Serve as an expert advisor on policy interpretation, regulatory expectations, and implementation requirements.
• Maintain and oversee the regulatory monitoring framework, ensuring timely response to and assessment of regulatory developments.
• Direct compliance oversight over regulatory reporting and active regulatory engagements.

2. Assurance & Audit Management

• Develop, drive, and execute the annual assurance plan aligned with Group priorities and Internal Audit expectations.
• Lead independent assurance evaluations across contact centers, processing operations, and shared services functions.
• Manage, coordinate, and own external reviews and audits (both local entity and regional Group-led reviews).
• Oversee and track the timely closure of all audit findings and remediation action plans.

3. Strategic Advisory & Stakeholder Engagement

• Serve as a trusted advisor to senior leadership, delivering pragmatic, solution-driven guidance that balances risk appetite with business goals.
• Partner with Group and cross-functional leadership teams to drive consistent framework execution.
• Foster a strong risk-aware culture through targeted communications, capability building, and sharing lessons learned across the organization.

Key Requirements

• Education & Credentials: Bachelor’s degree in Banking, Finance, Accounting, or a related field. Relevant professional qualifications (e.g., CIA, CPA, Risk Management) are highly preferred.
• Experience: Minimum 8 years of experience in compliance, assurance, internal audit, or risk governance within financial services, banking operations, contact centers, or shared service environments.
• Framework Expertise: Deep knowledge of regulatory compliance, internal controls, audit/assurance methodologies, and cross-border governance practices.
• Stakeholder Management: Proven ability to influence stakeholders, enforce policy discipline, and coordinate cross-functional teams within matrixed, cross-border environments.
• Communication: Exceptional analytical and communication skills, with a track record of translating complex regulatory mandates into actionable business steps.