Kerja Sepenuh Masa JUNIOR SALES - WHATAPP EXECUTIVE, Gaji tinggi MYR 2,500 di AF EXCLUSIVE LEGACY Federal Territory - Maukerja

JUNIOR SALES / WHATSAPP EXECUTIVEFull Job Description

AF EXCLUSIVE is looking for a motivated, energetic and results-driven Sales / WhatsApp Executive to manage customer enquiries, follow up potential customers and convert leads into sales.

You will be responsible for handling incoming enquiries mainly through WhatsApp, understanding customer requirements, providing product information and quotations, following up consistently, and assisting customers throughout the ordering process.

Responsibilities

• Handle incoming customer enquiries through WhatsApp and other company communication channels.
• Respond to customers professionally, politely and promptly.
• Understand customers' requirements such as jersey type, quantity, design, sizing and delivery timeline.
• Explain AF EXCLUSIVE products, materials, pricing, promotions and ordering procedures clearly.
• Prepare and send quotations to customers.
• Follow up with Hot, Warm and Potential Leads consistently until the customer makes a decision.
• Convert enquiries and leads into confirmed sales.
• Maintain good relationships with existing and potential customers.
• Follow up with previous customers for repeat orders and new opportunities.
• Coordinate with the designer regarding customer artwork, mockups and amendments.
• Ensure confirmed orders contain complete information before being submitted for production.
• Update customer status, sales progress and follow-up activities in the company sales system/dashboard.
• Monitor pending quotations, artwork approval, deposits and outstanding payments.
• Provide excellent customer service before, during and after the sales process.
• Achieve individual monthly sales targets and other KPIs set by the company.
• Provide feedback regarding common customer requests, objections and market trends to the management team.

Requirements

• Minimum Diploma in Business or equivalent qualification in any field.
• Fresh graduates are encouraged to apply.
• Previous experience in Sales, Customer Service or WhatsApp Sales is an advantage.
• Able to communicate well in Bahasa Malaysia.
• Basic English communication skills are preferred.
• Comfortable communicating with customers through WhatsApp, calls and social media.
• Confident in handling customer enquiries and follow-ups.
• Able to work towards monthly sales targets.
• Energetic, positive and willing to learn.
• Fast learner and able to adapt quickly.
• Responsible and disciplined in following up customers.
• Good organizational and time-management skills.
• Able to work independently and as part of a team.
• Basic knowledge of Microsoft Excel / Google Sheets / CRM or sales systems is an advantage.

Benefits

• EPF
• SOCSO
• EIS
• Sales commission / performance incentives
• Career development opportunities
• Training provided
• Free parking
• Opportunities for salary and position progression based on performance

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person