TEAM LEADER – HOME APPLIANCES & ELECTRICAL
Role Purpose
The Team Leader will be responsible for coordinating the field sales team and ensuring promoters are properly supported in achieving their assigned sales objectives. The position requires regular communication with the team, outlet visits, performance follow-up, and coordination with management on operational matters.
Responsibilities
- Supervise a group of Sales Promoters across designated retail locations.
- Plan and coordinate daily activities based on outlet requirements and business priorities.
- Follow up closely with promoters on their attendance, work progress, and sales results.
- Review sales figures regularly and identify areas where the team requires additional support.
- Provide practical guidance to promoters to improve customer approach and sales conversion.
- Conduct briefing sessions on new products, ongoing promotions, campaigns, and sales priorities.
- Accompany or support promoters at outlets when additional coaching or assistance is required.
- Ensure promoters have sufficient product knowledge to explain product functions, benefits, and suitable recommendations to customers.
- Check that promotional campaigns and brand activities are properly executed at retail outlets.
- Ensure merchandise and display areas are kept neat, complete, and presentable.
- Liaise with outlet supervisors and store personnel regarding daily operational matters.
- Gather information on customer feedback, product demand, competitor presence, and market activities.
- Monitor manpower situations and coordinate with the relevant team regarding vacancies, replacements, and new joiners.
- Handle first-level follow-up on promoter performance or discipline issues and report serious matters to management.
- Conduct routine outlet checks and document findings for management review.
- Compile sales, attendance, outlet visit, and team performance information for reporting purposes.
- Highlight potential issues early and work with management to implement corrective actions.
- Assist with recruitment activities, promoter interviews, onboarding, and field deployment when needed.
- Support company campaigns, roadshows, product launches, and other sales initiatives.
- Perform additional duties related to sales operations as assigned by the management team.
Requirements
- Minimum experience in retail, sales, promoter, or supervisory roles.
- Background in home appliances, electrical products, consumer electronics, or retail sales is an advantage.
- Able to lead, communicate with, and motivate a sales team.
- Comfortable working with sales targets and performance indicators.
- Good interpersonal and negotiation skills.
- Able to analyse basic sales and performance information.
- Well-organised with good follow-up skills.
- Comfortable travelling between assigned outlets.
- Able to work independently while maintaining regular communication with management.
- Responsible, energetic, and solution-oriented.
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Application Question(s):
- Are you able to cover Sabah & Sarawak region?
Work Location: In person