Kerja Sepenuh Masa, Global Account Manager di Russell Tobin Pulau Pinang - Maukerja

Job Objectives:

The Global Account Manager will be responsible for managing and growing strategic relationships with a key customer operating across multiple sites in Malaysia and Thailand. This role serves as the primary commercial interface between the customer and internal cross-functional teams across multiple business units, ensuring strong alignment in sales, operations, and service delivery. The objective is to drive revenue growth, enhance customer satisfaction, and build long-term strategic partnership.

Roles And Responsibilities:

1. Act as the primary point of contact for the assigned key account, building strong customer relationships and maintaining high levels of customer satisfaction.

2. Support management in developing account growth strategies and lead commercial discussions for multi-site customer projects.

3. Coordinate with internal teams, including operations, finance, engineering, and logistics, to resolve customer issues and ensure timely and effective delivery of solutions.

4. Manage customer RFQs by coordinating pricing inputs, cost analysis, and quotation preparation to deliver accurate and competitive proposals.

5. Work closely with the key customer to understand business needs, identify new opportunities, and support continuous improvement initiatives that enhance customer value.

6. Monitor account performance, track customer requirements, and proactively identify and mitigate risks to support long-term business growth.

7. Lead cross-functional collaboration across different business units to ensure smooth execution of customer programs and projects.

8. Perform other account management and business support duties as assigned by management.

Skills:

1. Proficient in Microsoft Office applications and general computer usage.

2. Strong presentation, verbal and written communication skills with excellent interpersonal effectiveness.

3. Proven ability to lead, influence, motivate, and negotiate with stakeholders across multiple levels of the organization.

4. Able to work independently with minimal supervision, manage pressure effectively, and meet deadlines.

5. Strong team player with adaptability and flexibility in a dynamic and changing business environment.

6. Highly organized, detail-oriented, and capable of handling multiple priorities with strong analytical thinking.

7. Relevant experience in Account Management, Program Management, Customer Management, or related fields.

Education Level:

• BA in Business Studies or BA in Business Administration or equivalent BSc. Or BEng in any Engineering Studies