Job Description:
To actively promote Xiaomi and Xiaomi partners' products and services, as well as other products and services
To handle customers' enquiries on products and services
Serving customers and processing sales transactions
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on product features
Follow and achieve sales goals on a monthly, quarterly and yearly basis
Maintain in-stock and presentable condition in all assigned areas
Actively seek out customers in store
Process POS (point of sale) purchases
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Administration:
Ensure all correct details are entered in POS System.
Ensure correct sale report of amount & quantities
Ensure regular checking of promo prices in system
Ensure daily recording
Check monthly prices is correctly updated
Assist in monthly online review of items (check prices are correct, remove EOL or out-of-stock items)
Always ensure good & clean counter
Tidy up store room + stock returns (if any)
To check all demo units are fully charged
Job Requirements:
Knowledge of wireless and internet solutions would be an advantage
Positive attitude with a passion for delivering excellent service quality to customers
Willing to work retail working hours and on weekends and public holidays
Responsible and hardworking.
Self-driven and able to work under pressure and able to work independently
Self-motivated and possess initiative to achieve targets set
ERA INTERNATIONAL NETWORK PTE. LTD.