Full Time Service Desk Coordinator Jobs, salary up to MYR 3,500 in Highpoint Service Network Sdn Bhd Subang Jaya - Maukerja

Highpoint Service Network Sdn Bhd is a Malaysian information and communication technology (ICT) service provider established in 1999 and headquartered in Subang Jaya, Selangor. The company specializes in providing comprehensive technical support, repair, and maintenance services for a wide range of IT and electronic products, including computers, notebooks, servers, printers, networking equipment, and related peripherals. Over the years, Highpoint has positioned itself as a reliable outsourced service partner for both corporate and individual clients across Malaysia.

Work Location:

• 1 position on Service Desk Coordinator based at Highpoint Service Network (Subang Jaya)

Job Responsibilities:

• Manage, prioritise, and assign service tickets to onsite engineers.
• Monitor ticket progress and ensure completion within the agreed SLA.
• Coordinate between onsite engineers, customers, and the customer’s IT team.
• Verify service reports and maintain accurate ticket records.
• Prepare daily ticket updates and monthly SLA reports.
• Provide basic technical support and identify recurring issues.
• Perform other service coordination duties as assigned.
• Follow up on tickets approaching the SLA deadline.
• Escalate SLA risks, critical incidents, and unresolved issues to the relevant team or vendor.
• Keep customers and stakeholders updated on service delays and action plans.
• Record and monitor all escalations until resolution.
• Prepare incident summaries for major or recurring issues when required.

Job Requirements:

• Minimum Diploma or equivalent qualification, preferably in IT or a related field.
• At least 1–2 years of experience in service desk, helpdesk, ticketing, IT support, or service coordination.
• Basic knowledge of computer hardware, Windows, printers, peripherals, and networking.
• Will be advantage if experience in supporting banking systems or working in a bank environment
• Familiarity with ticketing systems, incident management, and SLA monitoring.
• Proficient in Microsoft Excel and report preparation.
• Able to provide basic technical support and guidance to onsite engineers.
• Able to manage multiple tickets and priorities independently.
• Willing to provide support outside normal working hours when required.

Skills Required:

• Strong communication and coordination skills.
• Customer-focused and professional when handling users and stakeholders.
• Able to work independently and as part of a team.
• Able to manage conflicts and communicate service delays professionally.
• Willing to learn and continuously improve technical knowledge.

Benefits:

• Performance Bonus (Will be paid Quarter 1 every year)
• 14 Days of Annual Leave
• Yearly Salary Increment
• Got Tranining (Inhouse or External)
• Teambuiling

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person