Kerja Sepenuh Masa, Senior Customer Service OTC Japanese Speaker di Ambition Federal Territory - Maukerja

Senior Customer Service Executive | Order to Cash | Kuala Lumpur | Hybrid Working | Permanent

Are you a seasoned OTC professional ready for a senior role within a globally recognised organisation? If you have a strong track record in Order-to-Cash and thrive in a fast-paced B2B environment, this could be the move you've been waiting for.

Why Apply? Our client is a well-established multinational with a strong global presence. Based in Kuala Lumpur, this permanent, hybrid role (3 days office, 2 days WFH) includes a language allowance and real ownership of end-to-end OTC operations within a collaborative, international team.

The Role Take senior ownership of Order-to-Cash operations and customer service excellence:

• Process and manage sales orders in SAP from creation to completion, including amendments
• Track order status, delivery progress, and invoice updates; follow up to ensure on-time fulfilment
• Keep customers and stakeholders proactively informed on delivery updates and exceptions
• Handle returns, credit and debit notes, and non-standard scenarios per agreed procedures
• Serve as the main contact for customer enquiries, requests, and service issues
• Log and manage complaints in the NCM system; coordinate with internal teams for resolution
• Prepare and verify shipping and order documentation accurately and on time
• Maintain accurate master data and transactional records in SAP
• Support process improvement and knowledge sharing within the team

What We're Looking For A driven senior professional with solid OTC and customer service experience:

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field
• Minimum 3-5 years of experience in customer service, supply chain, or logistics in a B2B environment
• Solid SAP knowledge and strong PC skills
• Familiar with foreign trade practices and customer service protocols
• Detail-oriented with a strong customer focus and sense of accountability
• Able to manage daily operations independently and escalate issues with good judgement

Please note: Employment Pass is not provided. Candidates must hold the right to work in Malaysia.

Ready to bring your OTC expertise to a global stage? Apply now.

JTK Number: JTKSM 995 | Company Registration Number: *************88 (1048918-T)