jobs in ZHEN TANG PTE. LTD.

Kerja Sepenuh Masa E-Commerce Warehouse - Customer Service Operator, Gaji tinggi SGD 2,800 di ZHEN TANG PTE. LTD. North Region (Singapore) - Maukerja

E-Commerce Warehouse - Customer Service Operator

ZHEN TANG PTE. LTD.

Sepenuh Masa

Woodlands, North Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Woodlands North Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

Job Description

  • Receive, inspect, label and arrange incoming inventory.
  • Maintain accurate stock records and conduct regular stock counts.
  • Process orders from TikTok Shop, Shopee, Lazada and the company website.
  • Pick, check, pack and label small and bulky products accurately.
  • Prepare orders for courier collection and ensure timely dispatch.
  • Process product returns, exchanges, damaged items and restocking.
  • Reply to customer enquiries regarding products, orders, deliveries and returns across all platforms.
  • Handle customer complaints professionally and escalate refunds, compensation or complex cases to management.
  • Monitor platform notifications, return requests and dispute deadlines.
  • Maintain a clean, organised and safe warehouse.
  • Support high order volumes during livestreams and sales campaigns.
Job Requirements

  • Previous experience in warehouse operations, e-commerce fulfilment or customer service is preferred.
  • Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.
  • Basic computer and smartphone skills.
  • Able to communicate clearly and professionally in writtenEnglish.
  • Detail-oriented, organised and responsible.
  • Able to work independently and as part of a team.
  • Able to handle customer enquiries patiently and professionally.
  • Physically able to perform warehouse duties and move bulky products safely using suitable equipment or assistance.
  • Able to work efficiently during livestreams, sales campaigns and peak order periods.
  • Willing to learn new inventory, order management and e-commerce systems.

Peringatan Penting

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