- Woodlands North Region (Singapore) Singapore
Kerja Sepenuh Masa Senior-Guest Service Officer - Rainforest Wild Adventure, Gaji tinggi SGD 2,600 di MANDAI PARK DEVELOPMENT PTE. LTD. North Region (Singapore) - Maukerja
Senior-Guest Service Officer - Rainforest Wild Adventure
MANDAI PARK DEVELOPMENT PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Job Duties and Responsibilities
Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.
Perform accurate transactions at ticketing touchpoints in accordance with protocol.
Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.
Resolve feedback, issues and concerns raised by guests.
Motivate and guide part-time staff in delivering guest experiences.
Assist to conduct training of part-time staff in consultation with section lead.
Assist in wildlife-human management efforts:
o Update and maintain records of sightings and movements of wildlife.
o Educate guests on wildlife campaigns in the parks.
Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
Other relevant duties as assigned.
Job Requirements
Minimum 1 year of relevant experience in hospitality or tourism industry
Passion for the outdoors: a genuine interest in outdoor activities, and has the ability to meet the physical demands of the role, including harnessing guests, operating ride and removing guests from ride vehicles
Prior customer service experience will be an advantage
Excellent communications skills to engage diverse guest profiles
Confident, energetic and outgoing personality
Able to work on weekends and public holidays
Botanical and zoological gardens and nature reserves activities
Job Duties and Responsibilities
Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.
Perform accurate transactions at ticketing touchpoints in accordance with protocol.
Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.
Resolve feedback, issues and concerns raised by guests.
Motivate and guide part-time staff in delivering guest experiences.
Assist to conduct training of part-time staff in consultation with section lead.
Assist in wildlife-human management efforts:
o Update and maintain records of sightings and movements of wildlife.
o Educate guests on wildlife campaigns in the parks.
Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
Other relevant duties as assigned.
Job Requirements
Minimum 1 year of relevant experience in hospitality or tourism industry
Passion for the outdoors: a genuine interest in outdoor activities, and has the ability to meet the physical demands of the role, including harnessing guests, operating ride and removing guests from ride vehicles
Prior customer service experience will be an advantage
Excellent communications skills to engage diverse guest profiles
Confident, energetic and outgoing personality
Able to work on weekends and public holidays
Botanical and zoological gardens and nature reserves activities
Peringatan Penting
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