- Singapore
Kerja Sepenuh Masa, Hard Service Lead di JLL - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As the Hard Service Lead, you will be responsible for planning and executing strategies for Periodic Preventive Maintenance (PPM), Reactive Maintenance, and Minor Maintenance Projects, ensuring all activities are completed within KPIs and in a timely manner. You will supervise all Mechanical & Electrical (M&E) activities, leading both our internal engineering team and external vendor groups to manage tactical delivery on-site. In this role, you will serve as the key on-site point of contact for stakeholders and report directly to the Site Workplace Director.
You will lead, manage, and mentor a team of Engineers, Engineering Executives, Licensed Electrical Workers (LEWs), and Technicians. By providing technical thought leadership, you will drive engineering excellence and actively participate in key technical discussions. Additionally, you will work closely with the client’s line managers to develop and implement mechanical, electrical, and technical field strategies on-site.
Your scope of responsibilities also includes managing the site M&E budget, inventory, contract services, material purchasing, and equipment/supplies. You will ensure workplace safety by participating in health and safety reviews, identifying potential risks, and supporting emergency evacuation procedures. As an expert in the field, you will remain flexible to take on other responsibilities to support both the engineering and facilities departments.
What your day-to-day will look like:
People Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.
Manage and coach team.
Develop and sustain a high-quality well-motivated team.
Ensure high staff morale, trust and work ethics.
Actively support an environment that supports teamwork, co-operation and performance
excellence within team.
Assist in mentoring and enabling Training & Development of team members.
Client/Stakeholder Management
Deliver excellent customer service to meet on-site client’s expectations.
Build and develop effective relationships with key stakeholders &/or client and be
comfortable working across all levels.
Monitor procedures to ensure client’s expectations are conveyed and worked upon.
Communicate effectively with clients/stakeholders.
Procurement & Vendor Management
Manage Hard Service/Projects multiple vendors including hard and soft skills to deliver
services on time and within budget.
Support vendor procurement processes in accordance with agreed client procurement
guidelines as well as Jones Lang LaSalle procurement best practices.
Contracts Management
Support to ensure that all contracts are professionally delivered at the right cost and in
line with the Jones Lang LaSalle of Ethics.
Support monitor expiry of contracts and initiate re-procurement if needed.
Support continually assesses contracts to ensure best value delivered to the client.
Finance Management
Support to ensure that the site’s financial operations are meeting targets and control
requirements.
Assist and monitor financial processes to ensure account payable procedures are always
followed.
Health & Safety Management
Support with the implementation and manage safety procedures to ensure the provision
of a safe working environment.
Ensure compliance with statutory regulations on fire, health and safety standards.
Site Operations Management
Develop and implement maintenance regime and strategy.
Implement Industry Best Practice operations
Monitor to ensure all building procedures and performance measures are always
maintained.
Ensure all Critical Environment (CEM) requirements are met.
Seek ways to reduce costs and improve operational standards.
24/7 emergency call support and site attendance are required.
Drives continuous improvement projects to optimize operations and improve productivity
to meet and exceed business objectives.
Effectively leverages the Operations and Field Area to solicit ideas and understand
problems and challenges.
Risk Management
Assist in the implementation and management of a property risk management program.
Support the implementation and monitoring of disaster recovering and business
continuity plans.
Follow established escalation procedures and incident reporting procedures.
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s
guidelines, procedures and strategies.
Achieve Key Performance Indicators and Service Level Agreement targets
Required Qualifications:
Bachelor's degree or equivalent in Mechanical Engineering, Electrical Engineering, Facilities Management, or a related technical field.
3 to 5 years of experience in a hard services management or supervisory engineering role onsite.
Candidate having a driving license class 3 is preferred.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As the Hard Service Lead, you will be responsible for planning and executing strategies for Periodic Preventive Maintenance (PPM), Reactive Maintenance, and Minor Maintenance Projects, ensuring all activities are completed within KPIs and in a timely manner. You will supervise all Mechanical & Electrical (M&E) activities, leading both our internal engineering team and external vendor groups to manage tactical delivery on-site. In this role, you will serve as the key on-site point of contact for stakeholders and report directly to the Site Workplace Director.
You will lead, manage, and mentor a team of Engineers, Engineering Executives, Licensed Electrical Workers (LEWs), and Technicians. By providing technical thought leadership, you will drive engineering excellence and actively participate in key technical discussions. Additionally, you will work closely with the client’s line managers to develop and implement mechanical, electrical, and technical field strategies on-site.
Your scope of responsibilities also includes managing the site M&E budget, inventory, contract services, material purchasing, and equipment/supplies. You will ensure workplace safety by participating in health and safety reviews, identifying potential risks, and supporting emergency evacuation procedures. As an expert in the field, you will remain flexible to take on other responsibilities to support both the engineering and facilities departments.
What your day-to-day will look like:
People Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.
Manage and coach team.
Develop and sustain a high-quality well-motivated team.
Ensure high staff morale, trust and work ethics.
Actively support an environment that supports teamwork, co-operation and performance
excellence within team.
Assist in mentoring and enabling Training & Development of team members.
Client/Stakeholder Management
Deliver excellent customer service to meet on-site client’s expectations.
Build and develop effective relationships with key stakeholders &/or client and be
comfortable working across all levels.
Monitor procedures to ensure client’s expectations are conveyed and worked upon.
Communicate effectively with clients/stakeholders.
Procurement & Vendor Management
Manage Hard Service/Projects multiple vendors including hard and soft skills to deliver
services on time and within budget.
Support vendor procurement processes in accordance with agreed client procurement
guidelines as well as Jones Lang LaSalle procurement best practices.
Contracts Management
Support to ensure that all contracts are professionally delivered at the right cost and in
line with the Jones Lang LaSalle of Ethics.
Support monitor expiry of contracts and initiate re-procurement if needed.
Support continually assesses contracts to ensure best value delivered to the client.
Finance Management
Support to ensure that the site’s financial operations are meeting targets and control
requirements.
Assist and monitor financial processes to ensure account payable procedures are always
followed.
Health & Safety Management
Support with the implementation and manage safety procedures to ensure the provision
of a safe working environment.
Ensure compliance with statutory regulations on fire, health and safety standards.
Site Operations Management
Develop and implement maintenance regime and strategy.
Implement Industry Best Practice operations
Monitor to ensure all building procedures and performance measures are always
maintained.
Ensure all Critical Environment (CEM) requirements are met.
Seek ways to reduce costs and improve operational standards.
24/7 emergency call support and site attendance are required.
Drives continuous improvement projects to optimize operations and improve productivity
to meet and exceed business objectives.
Effectively leverages the Operations and Field Area to solicit ideas and understand
problems and challenges.
Risk Management
Assist in the implementation and management of a property risk management program.
Support the implementation and monitoring of disaster recovering and business
continuity plans.
Follow established escalation procedures and incident reporting procedures.
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s
guidelines, procedures and strategies.
Achieve Key Performance Indicators and Service Level Agreement targets
Required Qualifications:
Bachelor's degree or equivalent in Mechanical Engineering, Electrical Engineering, Facilities Management, or a related technical field.
3 to 5 years of experience in a hard services management or supervisory engineering role onsite.
Candidate having a driving license class 3 is preferred.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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