Kerja Sepenuh Masa, Senior Manager - Application Support (Banking) di Robert Walters Federal Territory - Maukerja

A prestigious financial institution in Kuala Lumpur is seeking a Senior Manager - Application Support (Banking) to take the helm of a dedicated team responsible for ensuring the stability, availability, and seamless service delivery of business-critical applications. This is an exceptional opportunity for you to play a pivotal role in maintaining and enhancing the performance of essential banking systems that underpin daily operations.

What you'll do:

As Senior Manager - Application Support (Banking), you will be entrusted with guiding a skilled team in delivering reliable support for mission-critical banking applications. Your role will involve orchestrating smooth day-to-day operations while also taking charge during high-pressure incidents that require decisive coordination between multiple parties. You will act as a bridge between business users, IT professionals, and external partners-ensuring everyone is aligned towards achieving superior service outcomes. By providing clear communication to senior management on key metrics and improvement projects, you will help shape strategic decisions that benefit the entire organisation. Your ability to manage budgets effectively while upholding rigorous governance standards will be crucial in sustaining operational excellence. Through your leadership in coaching and developing your team members, you will foster an environment where collaboration thrives and continuous improvement is embedded into every aspect of application support.

• Oversee the day-to-day support and service delivery for business-critical applications, ensuring all systems operate smoothly and efficiently at all times.
• Ensure application availability, stability, and optimal performance by monitoring against established SLAs and KPIs while proactively addressing potential issues before they escalate.
• Lead major incident management efforts by coordinating cross-functional technology teams and external vendors during critical production events to ensure swift resolution.
• Monitor application performance trends, identify recurring issues or operational risks, and implement proactive measures to enhance system reliability and minimise disruptions.
• Work collaboratively with business users, technology teams, and third-party vendors to resolve complex issues promptly while maintaining effective communication throughout the process.
• Provide regular updates to senior management regarding application performance metrics, incident reports, risk assessments, and progress on improvement initiatives.
• Manage relationships with external vendors by overseeing service performance, deliverables, contract terms, and compliance with agreed SLAs.
• Supervise application support budgets by identifying opportunities for cost optimisation and process improvements without compromising service quality.
• Maintain robust operational controls by ensuring risk management practices and governance frameworks are consistently applied across all supported applications.
• Lead, coach, and develop the application support team through resource planning, performance reviews, mentoring sessions, and targeted capability development programmes.

What you bring:

To excel as Senior Manager - Application Support (Banking), your extensive experience within IT-particularly in banking or financial services-will be invaluable as you navigate the complexities of supporting mission-critical systems. Your background should include hands-on involvement in both technical troubleshooting and strategic oversight of large-scale application environments. A history of successfully managing teams demonstrates your commitment to nurturing talent through mentorship and structured development plans. Your familiarity with regulatory requirements unique to financial institutions ensures that all processes adhere strictly to industry standards. In addition to technical acumen, your interpersonal skills will allow you to build trust-based relationships with colleagues at every level-from frontline staff through senior executives-while fostering open communication channels that facilitate rapid issue resolution. Experience handling budgets responsibly further underscores your ability to balance operational needs against organisational priorities.

• A degree in Computer Science, Information Technology or a related discipline provides you with a strong technical foundation essential for this role.
• At least 10 years of experience in IT roles-preferably within banking or financial services-demonstrates your deep understanding of industry-specific challenges.
• Extensive background in application support, production support or IT service delivery equips you with practical knowledge needed for managing complex environments.
• Proven track record supporting business-critical applications within regulated sectors such as banking ensures you can handle high-stakes responsibilities confidently.
• Minimum 5 years' experience leading sizeable teams highlights your ability to nurture talent through effective people management strategies.
• Expertise in major incident management, problem management and production support enables you to respond swiftly under pressure while minimising downtime.
• Comprehensive understanding of IT service management principles along with operational risk awareness ensures robust governance across all activities.
• Experience managing third-party vendors-including negotiating contracts and monitoring SLA compliance-shows your skill in building productive partnerships.
• Familiarity with budget oversight processes allows you to identify cost-saving opportunities without sacrificing quality or efficiency.
• Excellent stakeholder management skills combined with clear communication abilities enable you to work harmoniously across diverse business functions.

What sets this company apart:

Joining this esteemed financial institution means becoming part of an organisation renowned for its commitment to technological advancement and operational excellence within Malaysia's dynamic banking sector. The company places great emphasis on creating an inclusive environment where knowledge sharing is encouraged at every level-enabling employees like yourself to continuously expand their expertise through access to comprehensive training resources. With flexible working opportunities available alongside generous pension contributions (where applicable), you'll find ample support for both personal well-being and professional growth. The leadership team is dedicated not only to delivering outstanding customer experiences but also investing in their people's long-term success by promoting from within whenever possible. As part of this collaborative network-driven culture, you'll have direct exposure to innovative projects that shape the future of digital banking services across the region-all while enjoying a healthy work-life balance tailored around your individual needs.

What's next:

If you are ready to take on a rewarding leadership challenge where your skills can make a tangible difference in banking technology operations, this is your moment to shine-apply now!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals eager to advance their careers in application support leadership.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C