Kerja Sepenuh Masa Boutique Manager – Luxury Jewellery, Gaji tinggi MYR 7,000 di Askheadhunter Federal Territory - Maukerja

About the Role

We are looking for an experienced and passionate Boutique Manager to lead the day-to-day operations and sales performance of a luxury jewellery boutique.

This role is responsible for driving boutique sales, delivering an exceptional and personalised client experience, developing a high-performing retail team, and ensuring the boutique consistently reflects the brand's luxury image and standards.

The ideal candidate will have strong commercial awareness, excellent leadership skills, and a genuine passion for luxury retail and jewellery.

Key Responsibilities

Sales & Business Performance

• Drive and achieve boutique sales targets, KPIs, and profitability objectives.
• Monitor sales performance and analyse business reports to identify opportunities for growth.
• Develop and implement strategies to maximise sales performance and customer conversion.
• Drive clienteling initiatives to build long-term client relationships and encourage repeat purchases.
• Maintain strong awareness of individual and team sales performance.

Client Experience & Brand Representation

• Lead by example in delivering exceptional, personalised luxury service to every client.
• Build and maintain strong relationships with high-value and repeat clients.
• Ensure the boutique environment consistently reflects the brand's image, heritage, values, and storytelling.
• Handle client enquiries, feedback, and complaints professionally, tactfully, and discreetly.
• Maintain high standards of customer service throughout the entire client journey.

Team Leadership & Development

• Recruit, onboard, coach, and develop retail sales talent.
• Set clear performance expectations and provide regular coaching and feedback.
• Conduct product knowledge and selling skills training to enhance team capabilities.
• Foster a culture of teamwork, accountability, service excellence, and passion for the brand.
• Manage workforce planning, staff scheduling, and sales floor assignments effectively.
• Motivate the team to consistently achieve and exceed sales objectives.

Boutique Operations & Excellence

• Ensure compliance with company SOPs, inventory procedures, and cash handling policies.
• Oversee stock management, stock replenishment, and inventory accuracy.
• Implement appropriate loss prevention and security measures.
• Ensure visual merchandising guidelines and boutique presentation standards are consistently maintained.
• Oversee boutique administration, including sales reporting, expenses, documentation, and audit requirements.
• Ensure smooth and efficient daily operations of the boutique.

Market & Client Development

• Stay updated on luxury retail trends, competitor activities, market developments, and evolving client expectations.
• Identify opportunities to strengthen the boutique's client base and business performance.
• Support and participate in clienteling initiatives, VIP events, product launches, and local marketing activations.
• Build strong relationships with key clients and contribute to long-term client development strategies.

Requirements

• Minimum 5 years of retail experience, with at least 2 years in a managerial or team leadership position.
• Experience in luxury retail, jewellery, watches, fashion, beauty, or other premium retail industries is preferred.
• Strong commercial and business acumen with a proven track record of achieving sales targets.
• Experience in clienteling, CRM activities, VIP client management, or retail activations.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent communication, interpersonal, negotiation, and customer service skills.
• Passionate about luxury retail, jewellery, client experience, and team development.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced retail environment.
• Professional appearance and a strong understanding of luxury service standards.

What We Offer

• Competitive salary package
• Attractive sales incentives / commission
• Opportunities for career development and progression
• Exposure to the luxury jewellery retail industry
• A dynamic and professional working environment

If you are passionate about luxury jewellery and have the leadership skills to drive both business performance and exceptional client experiences, we would love to hear from you.

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person