Kerja Sepenuh Masa, RSC GFS Assistant Manager - Client to Cash (CTC) - Collection di Deloitte Federal Territory - Maukerja

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Monitor AR with regular check points on effective allocation of collection portfolio to the team
• Ensure the team adheres to the escalation procedures and relevant actions are taken
• Ensure that all follow ups are done without SLA misses
• Monitor functional mailboxes and service now tickets regularly to ensure timely query resolution
• Prepare various reports and share them with the stakeholders in time, if applicable
• Effectively drive calls and address any queries/stakeholder escalation and be a solution provider
• Review the Internal controls, trackers, and process documentation regularly and update as necessary
• Monitor KPIs, including cash targets and aged receivables to meet the business requirement
• Implement strategies to optimize the efficiency of the collections process
• Conduct regular Portfolio review with team members
• Allocating tasks based on team members' strengths to maximize efficiency, while managing day-to-day operations and clearing bottlenecks
• Identify needs for better process controls and drive the expected accuracy for the team
• Monitor performance of team members and address concerns timely
• Provide high level and timely insight into any challenges identified which may impact the KPI’s for the month
• Develop onboarding and cross-training programs for team members
• Act as process SME to identify skill gaps and deliver training for team growth.
• Work with team to update process/procedures changes whenever required
• Monitor and drive SAP/ SNOW/Web UI testing and recommend changes to meet business requirement and increase efficiency
• Identify the opportunities for process improvement through various modes and collaborate with leadership to implement and drive for expected results
• Identify and drive opportunities for AI, automation, and optimization on the collections process.
• Actively Participate in check-ins and team building activities
• Resolve conflicts if any with attentive listening and drive for transparency in performance management

KPIs

• Should monitor, track, and report the reduction of aged AR items.
• Strong adherence to TAT for responding to email and telephone queries.
• Completion of all required training programs, contribution to continued process improvement.
• Participation in team and service line events.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Assistant Managers across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

The team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Requirements

• Attention to details and accuracy.
• People Management
• Good oral and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team player
• Sense of urgency
• Customer service Skill

• B.Com/M.com/MBA with 6.5-9.5 years of experience in accounts receivable process and collections.
• Should have team management experience.
• Good knowledge of end-to-end AR collections process.
• Should have experience in handling inbound and outbound third-party calls.
• Problem solving skills, quick learner.
• Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR. MDM) processes
• Ability to drive the team to meet daily SLA in turnaround times.
• Should be self-motivated individuals and should be able to positively motivate team members.
• Working knowledge of SAP would be an added advantage.
• Good Knowledge of MS Office tools including email skills
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Should have a positive attitude.
• Excellent Oral and written communication should be good.
• Able to be work in different shifts including weekends, if required.
• Should be multitasker and work in fast-paced environment.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.