Company Overview
P.T. BANK NEGARA INDONESIA (PERSERO) TBK is a leading Indonesian bank focused on delivering comprehensive banking services including trade finance, credit administration, and customer service to support business growth and operational excellence.
Job Summary
The Deputy General Manager (DGM) supports the General Manager by leading branch operations, managing credit and trade finance functions, ensuring regulatory compliance, and driving business objectives through effective leadership and risk management.
Responsibilities
Assist in developing and implementing the Branch's business plans, strategies, and objectives to drive growth and operational efficiency
Oversee and coordinate Business Operations, Credit Operations, Customer Service, and General Administration to ensure seamless service delivery
Manage the processing and delivery of banking products including Import and Export Letters of Credit, Documentary Collections, Remittances, Deposit Accounts, Clean Collections, and Cashier Services
Review, assess, and approve credit proposals within delegated authority to maintain credit quality and portfolio risk
Recommend credit applications exceeding authority limits to the General Manager and relevant approving authorities for timely decision-making
Resolve operational issues, customer complaints, and service-related matters promptly to enhance customer satisfaction
Build and maintain strong relationships with customers, correspondent banks, and key stakeholders to support business partnerships
Participate in product, service, and operational system development to improve branch offerings and efficiency
Provide technical guidance on banking operations, trade finance, and credit matters to ensure accurate and compliant practices
Lead, develop, and motivate staff to achieve departmental and Branch objectives, fostering a high-performance culture
Ensure compliance with regulatory requirements, internal policies, risk management standards, and internal controls to safeguard the Branch’s integrity
P.T. BANK NEGARA INDONESIA (PERSERO) TBK