Business Development / Commercial Admin
Job Description
We are looking for a Business Development / Commercial Admin to support our Business Development team in managing customer enquiries, leads, tenders, RFQs, documentation, procurement portals and daily BD coordination.
Key Responsibilities:
- Manage and monitor official company email for customer enquiries, RFQ, PO, tender and business opportunities.
- Monitor ePerolehan, GLC portals, corporate procurement portals, Coupa, Oracle and other customer/vendor systems.
- Identify and record new tenders, RFQs and business opportunities.
- Download tender/RFQ documents and check requirements, deadlines and submission details.
- Prepare tender/RFQ checklists and coordinate supporting documents.
- Maintain and update Customer & Prospect Database.
- Maintain sales pipeline and follow-up records.
- Maintain existing customer and service-area records.
- Handle PO/order coordination with customers and service-area PICs.
- Follow up for incomplete order information or summary orders.
- Prepare complete order information before handing over to the Production Supervisor (PS).
- Coordinate customer information, service-area lists, measurement requirements and special requirements.
- Coordinate with Designer when new design, artwork, logo or specification is required.
- Maintain updated company documents such as SSM, TCC, SST, audit/financial supporting documents, Company Profile, certificates, licences, vendor registrations and other tender documents.
- Monitor document expiry and ensure only the latest documents are used.
- Maintain proper digital filing and records.
- Follow up outstanding customer responses, documents and deadlines.
- Prepare weekly/monthly updates for Business Development.
- Support the Business Development Executive and Sales/Marketing team with customer information, documentation and coordination.
- Escalate commercial decisions, major complaints or important customer issues to the Business Development Executive.
Important:
BD Admin is a support role to Business Development and is not the supervisor of Sales/Marketing.
For customer orders, BD Admin coordinates the information and handover. PS remains responsible for Job Sheet and Production Control, while production/QC/packing/delivery progress will be referred to the company's Job Tracking System.
Requirements:
- Good communication and follow-up skills.
- Good organisational and documentation skills.
- Proficient in Microsoft Office / Excel / Google Sheets.
- Comfortable working with online systems and procurement portals.
- Willing to learn ePerolehan, Coupa, GLC/vendor portals and customer procurement systems.
- Able to manage multiple tasks and deadlines.
- Detail-oriented and responsible.
- Experience in Business Development, Sales Administration, Tender, Procurement, Commercial Admin or similar roles is an advantage.
Working Style:
Monitor → Record → Coordinate → Follow Up → Update → Report
Pay: RM1,800.00 - RM2,100.00 per month
Benefits:
- Additional leave
- Free parking
- Maternity leave
- Parental leave
Work Location: In person